Balancing Customer Comfort with Load Shift: Rate-Optimized Thermostat Control at Alabama Power
公司规模
1,000+
地区
- America
国家
- United States
产品
- Emerson Sensi Thermostat
- Uplight’s Orchestrated Energy
技术栈
- Smart Thermostats
- Time of Use (TOU) Tariff
- Load Optimization Algorithms
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Energy Saving
技术
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
- 网络与连接 - WiFi
适用行业
- 公用事业
适用功能
- 商业运营
- 设施管理
用例
- 建筑能源管理
- 能源管理系统
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
Alabama Power Company (APC), a subsidiary of the Southern Company, serves 1.5 million electric customers across Alabama. In 2021, APC launched the Alabama Power Smart Advantage ProgramTM to help residential customers enrolled in the Time Advantage Rate maximize their benefits from the time of use (TOU) tariff. The program provides smart thermostats to deliver personalized schedules to each participant during the summer and winter months. APC's goal is to increase load flexibility and encourage customers to shift energy usage from peak hours to economy pricing hours, all while keeping them comfortable and helping them save money.
挑战
APC aimed to increase load flexibility and encourage customers to shift energy usage from peak hours to economy pricing hours during summer and winter months. The challenge was to achieve this without compromising customer comfort, which is crucial for maintaining customer participation in the program. The existing Time of Use (TOU) demand response (DR) program needed enhancements to optimize load shift while ensuring customers remained comfortable and satisfied.
解决方案
APC expanded their TOU demand response program in 2021, providing customers with free Emerson Sensi thermostats and a $50 gift card upon enrollment. The program, powered by Uplight’s Orchestrated Energy, delivers rate-optimized schedules updated throughout the day. The system learns each customer's comfort bands to keep homes within this range, especially during pre-heating or pre-cooling. Customers can opt-out or override the set temperature at any time. The program began in winter 2021, achieving significant peak load shifts by pre-heating homes and shifting HVAC usage out of peak hours. Enhancements made during the summer further refined Uplight’s comfort algorithm, reducing set-point overrides and increasing customer satisfaction.
运营影响
数量效益
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