Azuga > 实例探究 > Azuga Fleet Customer Success Story: Triton Air

Azuga Fleet Customer Success Story: Triton Air

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公司规模
11-200
地区
  • America
国家
  • United States
产品
  • Azuga Fleet
技术栈
  • GPS Tracking
  • AI Safety Cameras
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 分析与建模 - 实时分析
  • 传感器 - 全球定位系统
适用行业
  • 建筑与基础设施
适用功能
  • 现场服务
用例
  • 车队管理
  • 车载远程信息处理
服务
  • 系统集成
关于客户
Triton Air is a family-owned and operated HVAC, water heating, and refrigeration company. Trusted by homeowners, business owners, and property management since 2001, Triton specializes in repair, installation, energy-saving strategies, and preventative maintenance. The company is a member of the Service Roundtable group, a best-practices organization for service contractors. Triton Air values the safety of their employees and the community and is committed to reducing accidents and improving driving behavior.
挑战
Triton Air, a family-owned HVAC, water heating, and refrigeration company, had been using a GPS vehicle tracking solution for many years. However, they faced a series of accidents where video evidence could have exonerated their technicians. The safety of their employees and the community was of paramount importance to them, and at-fault accidents were causing a significant increase in their insurance premiums. They were also looking for a system that aligned with their safety values and a way to monetarily incentivize their technicians.
解决方案
Triton Air switched to Azuga, a preferred telematics vendor for Service Roundtable (SRT), as well as ServiceTitan. Azuga was chosen for several reasons. The primary criterion was an integrated high-quality GPS and safety camera solution. The ServiceTitan integration enhances dispatching capabilities by overlaying real-time vehicle location within the dispatch board. They also wanted a system that aligned with their safety values, and a way to monetarily incentivize their technicians using Azuga’s mobile driver app and rewards program. Managers throughout the company use many of Azuga’s more popular alerts and reports. This 'management by exception' reduces the need to monitor Azuga’s interface. The company set up 11 customized Alerts related to driving behavior and vehicle health, which are directed to the appropriate personnel.
运营影响
  • Triton Air implemented AI Safety Cameras in all of their work trucks. The benefits include defending technicians from baseless inbound community complaints and providing evidence to law enforcement and their auto insurance provider.
  • The AI features coach techs through real-time audible notifications on activities such as aggressive driving, cell phone usage, and seat belt utilization.
  • Alerts on speeding 10 MPH above the speed limit and monitoring unauthorized driving after hours contribute to the reduction in accidents and inefficient driving behavior the company wanted to focus on.
  • Real-time and historical vehicle visibility has reduced unauthorized driving and has improved dispatching decisions in the office, reducing door-to-door drive time.
  • The reduction in accidents and unplanned vehicle maintenance enables Triton to best serve its customers and avoid costly delays in service.
数量效益
  • 20% reduction in accidents
  • 20% reduction in wear and tear on tires and brakes
  • 20% reduction in fuel expenses
  • 20% reduction in insurance

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