Azuga > 实例探究 > AZUGA FLEET CUSTOMER SUCCESS STORY - Connors Plumbing & Heating

AZUGA FLEET CUSTOMER SUCCESS STORY - Connors Plumbing & Heating

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公司规模
11-200
地区
  • America
国家
  • United States
产品
  • Azuga’s fleet tracking system
技术栈
  • GPS tracking
  • Geo-fencing
  • Engine diagnostics
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 传感器 - 全球定位系统
适用行业
  • 建筑与基础设施
适用功能
  • 物流运输
用例
  • 车队管理
  • 实时定位系统 (RTLS)
服务
  • 系统集成
关于客户
Connors Plumbing & Heating is a team of licensed plumbers and heating and air conditioning experts that have serviced South Central Minnesota for the last 70 years. The area has 16 towns in total, making it a vast serviceable area for Connors’ 15-plus technicians in the field. The company prides itself on being 'ready in a pinch' and aims to provide efficient and effective services to its customers. To improve its operations and service delivery, Connors Plumbing & Heating opted for Azuga’s fleet tracking system.
挑战
Connors Plumbing & Heating, a team of licensed plumbers and heating and air conditioning experts, services South Central Minnesota, a vast area with 16 towns. The company has over 15 technicians in the field, making it challenging to manage and coordinate their operations. The main challenges included identifying the best technician to send to a job based on the location of the technician, vehicle, and customer, keeping a log of vehicle inspections and maintenance, and knowing where everyone is at any time given the large service area and number of technicians out in the field.
解决方案
Connors Plumbing & Heating implemented Azuga’s fleet tracking system to improve visibility and ultimately dispatching and operating efficiency. The solution offers real-time GPS location that allows the dispatching team to pinpoint technicians and vehicles in relation to the job site quickly. The system's geo-fencing capabilities offer critical alerts when a vehicle enters, leaves, or stays within a certain area, providing improved control and visibility. Additionally, the system's engine diagnostics and fault code alerts offer a digital record of maintenance and inspection information that doesn’t have to be updated manually.
运营影响
  • Faster Response Time: Fleet managers can now find the closest technician in the field to a customer in seconds. This efficient dispatching increases efficiency and customer satisfaction.
  • Improved Visibility & Control: Fleet managers can now use geofencing to create custom alerts based on their most priority areas - such as around the office, near a customer, or otherwise.
  • Reduction of Tedious Tasks: Automatically collected maintenance data from the vehicles’ engines allows for streamlined reporting and recordkeeping.

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