Azuga Fleet Customer Success Story: Allwell Rents
公司规模
11-200
地区
- America
国家
- United States
产品
- Azuga Fleet
- Azuga Works
技术栈
- GPS tracking
- Field service management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
适用行业
- 设备与机械
适用功能
- 物流运输
用例
- 车队管理
- 车载远程信息处理
服务
- 系统集成
关于客户
Allwell Rents is a company that provides rental services for events such as weddings and graduations. They have a fleet of trucks that they use for deliveries. The company was previously using Nextraq for fleet management but found it to be inadequate and costly. They needed a solution that could provide them with visibility into their fleet activity, scheduling, and performance. They also needed a solution that could help them manage their customers and keep operational costs down. The company was also required by their insurance company to have GPS tracking for their fleet.
挑战
Allwell Rents, a company that delivers to sensitive events such as weddings and graduations, was struggling with their previous fleet management solution, Nextraq. The solution was not delivering as promised and was costly. They had difficulty gaining visibility into their fleet activity, scheduling, and performance. Overbooking of trucks was a common issue, leading to delivery disruptions and poor customer service. Their insurance company required GPS tracking, but they needed a solution that offered more than just that. They needed a solution that could enhance their fleet and efficiencies, and help keep operational costs down.
解决方案
Allwell Rents decided to switch to Azuga and the Azuga Works program. Azuga provided them with reliable visibility into where their trucks were and the safety of their drivers. It also offered a field service solution to manage their customers. With Azuga, Allwell was able to quickly create new customers and jobs and assign their crew effectively. The scheduling calendar allowed for drag and drop options to move around jobs to the most logical truck. They could also change the view to see the assigned jobs by date and time to make sure there wasn’t any overlap or route issues for the drivers. Azuga also offered customization of the platform, allowing Allwell to change job names and job and worker statuses.
运营影响
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