Avatar Satisfies Patients, Improves Federal Reimbursements With WebFOCUS and iWay
公司规模
200-1,000
地区
- America
国家
- United States
产品
- WebFOCUS
- iWay Data Quality Center
- iWay Service Manager
- iWay Data Migrator
技术栈
- Microsoft SQL Suite
- Interbase database
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 质量预测分析
- 监管合规监控
服务
- 数据科学服务
- 系统集成
关于客户
Avatar Solutions is an innovative research, analytics, and performance improvement company that serves more than 600 hospitals and 13,000 providers throughout the U.S. The company works with some of the best-known healthcare organizations in the nation, supplying accurate data, a top-notch online reporting system, and intuitive action-planning tools that help these healthcare providers improve engagement levels and boost quality of service. Avatar's comprehensive suite of healthcare survey tools has received the exclusive endorsement of the American Hospital Association. It has more than 30 years of experience helping healthcare organizations collect patient and employee satisfaction data. Its consulting arm also helps clients establish survey objectives and implement improvement measures. Avatar specializes in CAHPS, patient satisfaction, employee, and physician surveys.
挑战
Avatar Solutions, a company that provides patient satisfaction, employee, and physician surveys to more than 600 hospitals and 13,000 providers, was faced with the challenge of streamlining reporting, bolstering analytics, and improving data quality. The company needed to ensure that its clients continued to receive accurate performance data as the foundation for quality improvement initiatives. The healthcare industry was rapidly evolving, and with the passage of the U.S. Affordable Care Act, an expanding array of government regulations and quality metrics began to influence Medicare and Medicaid reimbursements. For example, patient satisfaction scores became a part of a hospital’s Total Performance Score (TPS), which measures how well healthcare organizations perform with respect to important dimensions of care and service – directly impacting their Medicare reimbursement dollars. These industry dynamics made it even more important for Avatar to develop flexible data management and reporting procedures.
解决方案
To address these challenges, Avatar engaged Information Builders to create a business intelligence (BI) and data integrity environment called ImprovingCare. As part of this initiative, Information Builders helped Avatar develop comprehensive data governance procedures, a new set of analytic dashboards, and a user-friendly online reporting system that provides real-time access to survey results. The quantitative feedback derived from this system enables Avatar to advise clients on quality issues and boost federal reimbursements by helping them exceed healthcare quality standards. Avatar uses the WebFOCUS BI and analytics platform to access and display this data through interactive reports and dashboards that can be customized for many types of users, based on their roles and levels of authorization. iWay Service Manager extracts raw data from an Interbase database, transforms it into a relational database structure, and loads it into a Microsoft SQL Suite data warehouse optimized for end user reporting. iWay Data Quality Server (DQC) cleanses the data as it is loaded.
运营影响
数量效益
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