Zapier > 实例探究 > 自动化如何改变 OpenPhone 的客户交互

自动化如何改变 OpenPhone 的客户交互

适用行业

电信

用例

租赁金融自动化
物料搬运自动化

关于客户

OpenPhone 是一家初创公司，为小企业主提供简单而令人愉快的企业电话号码解决方案。

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挑战

OpenPhone 一直在努力发送自动跟进客户互动的信息，例如 NPS 调查和一般查询。

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解决方案

OpenPhone 使用 Zapier 实现自动化，以简化日常任务并改善客户交互。

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运营影响

The implementation of automation has had significant operational benefits for OpenPhone. It has not only saved time but also created a culture of efficiency within the team. The team is now constantly looking for ways to streamline their processes and asking if there is a 'Zap' for that. Automation has also had a direct impact on the product. It has helped OpenPhone proactively tackle product issues, leading to improved customer satisfaction. The customers have noticed these improvements, as evidenced by OpenPhone's top rating on G2. Furthermore, automation has reduced the stress on the co-founder, allowing her to focus more on the business and less on mundane tasks.

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数量效益

Automation saved Daryna 10 hours per month on routine tasks.
OpenPhone is currently the number-one-rated business phone service on G2, a site that aggregates customer reviews for business software and services.

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