Auburn University Builds Effective Higher Education Hotline System
公司规模
1,000+
地区
- America
国家
- United States
产品
- EthicsPoint
- EthicsPoint Incident Management
技术栈
- Case Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 教育
适用功能
- 人力资源
用例
- 监管合规监控
服务
- 系统集成
关于客户
Auburn University is one of the largest universities in the South of the United States, with over 29,000 students. The university employs over 10,000 staff across its campuses. The Auburn University creed emphasizes honesty, truthfulness, and obedience to the law as it protects the rights of all. In line with this creed, the university is committed to modeling ethical behavior and ensuring that its institution operates in a financially and ethically responsible way.
挑战
Auburn University was advised by an external auditor to outsource its employee hotline system. The university wanted to provide a system that could guarantee anonymity and increase employee confidence in reporting incidents. The previous system, an internally-operated phone number and recording device, was found to be unsuccessful. The university understood that confidence in the system would increase if it was managed outside of the institution.
解决方案
Auburn University selected NAVEX to provide a solution for their employee hotline system. During the implementation, the university worked with NAVEX to customize the system according to their needs. The system allows employees to report any issue of concern, with the audit department focusing on financial reports. Other reports are routed to the appropriate campus office. NAVEX’s case management software allows the audit department to request more information or evidence from the reporter, who can provide answers while remaining anonymous. This ensures that the audit department has complete, accurate information before proceeding with an investigation.
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