实例探究 > Auburn City Council Delivers on IT Any Time, Anywhere, with OneBlink Solution

Auburn City Council Delivers on IT Any Time, Anywhere, with OneBlink Solution

公司规模
1,000+
地区
  • Pacific
国家
  • Australia
产品
  • OneBlink
  • BlinkForms
  • Pathway
技术栈
  • Mobile Enterprise Application Platform (MEAP)
  • SSL encryption
  • Mobile Device Management Software
实施规模
  • Pilot projects
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 数据可视化
  • 平台即服务 (PaaS) - 连接平台
适用行业
  • 城市与自治市
适用功能
  • 现场服务
  • 维护
用例
  • 预测性维护
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
  • 培训
关于客户
Auburn City Council is responsible for a 31 square kilometre local government area in the heart of Sydney, located 17 kilometres from the Sydney central business district and six kilometres from Parramatta. The area is home to major attractions such as Sydney Olympic Park, Bicentennial Park, Auburn Botanic Gardens, and the Gallipoli Mosque. The city is culturally diverse, with residents from 124 countries. The Council's workforce is highly mobile, with 38% of staff operating in the field, including inspectors and maintenance personnel. The Council aims to provide effective and efficient productivity tools and solutions to support its operations.
挑战
In 2010, Sarju Sahu, the newly-appointed Manager of Information Technology at Auburn City Council, observed that 38% of the Council's workforce operated in the field. This included various inspectors and maintenance staff. Sahu realized that to provide effective productivity tools and solutions, mobility had to be integrated into the IT strategy. He developed an IT vision statement emphasizing productivity and connectivity anywhere, anytime, on any network, and with any device. After understanding the business's policies and processes, Sahu proposed automating processes for mobile and in-field staff to the Council Executive Team. The proposal aimed to enable staff to capture data and initiate workflows while in the field, promising significant productivity and efficiency gains.
解决方案
Sahu's team investigated mobile enabling technologies and chose OneBlink, an Australian Mobile Enterprise Application Platform (MEAP) provider. OneBlink's partner, EcoView Mobile, tailored a solution for the Council, enabling staff to capture, send, and receive data remotely using mobile forms. BlinkForms was selected for its flexibility, scalability, and offline capabilities, which were crucial for maintaining productivity without network connections. The pilot project commenced in mid-2011, involving OneBlink, EcoView, Infor (developer of Pathway), and internal stakeholders. EcoView developed mobile forms for the Tree Coordinator to enter data and photographs using the Blink mobility platform. A custom adaptor was created to integrate Blink with Pathway, and integration was also established with the Council's records management, email, and GPS systems. Security measures, including mobile device management software, SSL encryption, and remote wiping, were implemented to ensure data security.
运营影响
  • The tree and food inspection applications have increased the efficiency of the Council and the productivity of in-field staff. Inspectors use iPads to capture data on the OneBlink form, which automatically uploads to Pathways.
  • Business workflows have improved, and data capture to the Council's document management system has been enhanced.
  • Staff can respond faster to customer requests, and better documentation of inspections has improved communication with ratepayers.
  • The online forms have reduced paperwork and duplication of processes, with data only being entered once.
  • The automation of the tree inspection process has eliminated manual data entry, scanning, and emailing, allowing the Tree Coordinator to complete 10-20 inspections per day compared to 5-6 with the manual process.
数量效益
  • The Tree Coordinator can now complete 10-20 inspections per day compared to 5-6 inspections per day with the manual process.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。