亚洲环境保护署利用 nGenius 解决方案改善办公室间通信
公司规模
1,000+
地区
- Asia
产品
- nGenius Solution
- Infinistream Appliance
技术栈
- Lotus Notes
- Metro Ethernet Network
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 以太网
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 系统集成
- 测试与认证
关于客户
客户是一家亚洲环境保护机构，致力于制定和执行与环境保护、节能和促进可持续发展有关的政策和计划。该机构雇用了大约 1,600 名员工，分布在 12 个分支机构。几乎所有的通信都是通过 Lotus Notes 进行的。事实上，他们有超过 25 台 Lotus Notes 服务器，分布在 12 个办事处之间，所有服务器都相互复制以确保持续可用性。一个专用城域以太网网络连接着各分支机构。流量在进入 WAN 之前会进行加密，以保护隐私和机密性。
挑战
亚洲环境保护局在几乎所有通信方面都高度依赖 Lotus Notes - 电子邮件、日程安排、文档共享等。当 Notes 速度慢时，生产力和协作就会停滞不前。IT 需要改进服务交付并实施工具以更快地响应问题。在实施 nGenius® 解决方案之前，IT 被迫搜索路由器/交换机日志，要求服务提供商检查他们的日志，比较日志，猜测问题的根源，然后验证建议的解决方案是否有效。这个过程很繁琐、耗时且容易出错。
解决方案
该机构最初使用 nGenius 解决方案时，只在数据中心安装了一台 Infinistream® 设备，以便集中查看 Lotus Notes 的性能。然而，IT 团队很快发现，在查看和分析最近发生的问题时，完整的数据包级可视性带来的好处，于是在三个主要分支机构增加了额外的 InfiniStream 设备，以更广泛地了解网络。此外，该解决方案还分析复杂的多层或多跳应用程序流，以排除分支机构之间或分支机构之间的互联网访问问题。基于现有 NetScout 智能数据源的价值，该机构利用 InfiniStream 设备捕获的数据包流数据来提供服务交付环境的单一统一视图。这种端到端可视性为机构提供了报告、容量规划和基于流的问题解决所需的关键流性能指标和警报。
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