AppSense helps Investa Property Group to be more agile and responsive
公司规模
1,000+
地区
- Pacific
国家
- Australia
产品
- AppSense DesktopNow
- AppSense Environment Manager
- AppSense Performance Manager
- AppSense Application Manager
技术栈
- Citrix XenDesktop
- Windows 7
- Office 2010
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 资产健康管理 (AHM)
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 系统集成
- 培训
关于客户
Investa Property Group is one of Australia’s largest owners and managers of quality real estate, controlling more than AU$8.4 billion worth of assets across the commercial, industrial, and residential sectors. The company provides a full service, end-to-end offering across funds management, portfolio and asset services, property services, development, and sustainability. With over 240 end-users Australia-wide, around 155 users are headquartered at Investa’s flagship office in Sydney, while the remaining workforce is situated outside HQ in offices in Melbourne, Brisbane, Perth, and offsite locations. The staff includes an IT team of fifteen and an IT infrastructure team of three.
挑战
Investa Property Group faced significant challenges with their IT infrastructure, primarily due to the wide variation in user operating environments and the limited off-site access to applications. The organization had a high number of service tickets and long resolution times due to the discrepancies in PCs and software. Deploying software remotely was nearly impossible, and asset management was problematic with obsolete resources lying dormant. The CIO initiated a review of the organization’s desktops and found significant opportunities for a more efficient, Standard Operating Environment (SOE). The systemic challenges were most apparent for the IT team but also had implications for the end-users and the way they worked. The need for a streamlined IT infrastructure became evident, and the organization sought a solution that could address these issues comprehensively.
解决方案
Investa Property Group deployed a comprehensive suite of AppSense desktop solutions to streamline their IT infrastructure. AppSense staff were brought on-site for a week at the beginning of the project for hands-on assistance and staff training. Investa’s systems engineer also attended a dedicated, offsite AppSense training program. After designing the preliminary system, Investa conducted a pilot across 25 users, where AppSense’s capability to streamline systemic changes and make tweaks on the fly first impressed Investa. Once satisfied with the pilot, the roll-out to the wider organization was straightforward. Virtual desktops were deployed for users based outside the Sydney headquarters, connected to Citrix XenDesktop, each with a new Windows 7 operating environment and Office 2010. Physical desktops with seemingly identical operating environments were rolled out for the remaining staff headquartered in Sydney. Regardless of location, all users can now work remotely using Citrix. AppSense was chosen for its immense flexibility, allowing the organization to manage apps and users across legacy apps. The solution enabled rapid response to the changing needs of individual users and business units, adding apps or printers or mapping network drives without requiring user logon or off.
运营影响
数量效益
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