Anodot Handles the Most Pressing Printing Problems
公司规模
1,000+
国家
- Worldwide
产品
- Anodot
技术栈
- Data Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 电子产品
适用功能
- 离散制造
用例
- 预测性维护
服务
- 数据科学服务
关于客户
The customer is a leading digital printing company that develops, manufactures, and markets digital offset printing presses, proprietary consumables, and workflow solutions. The company has thousands of proprietary digital presses installed worldwide. Its customers are print houses around the world. The business model is that the customers purchase the printing press upfront and also pay per page printed. The company provides the ink and spare parts and most of the support.
挑战
The digital printing company sells commercial digital presses for digital printing of items such as pictures, labels, large format prints, etc. Its customers are print houses around the world. The business model is that the customers purchase the printing press up front and also pay per page printed. The company provides the ink and spare parts and most of the support. Whenever a press is down, the company loses both in revenue (due to fewer prints) and in support costs. Customer satisfaction also suffers as a result. Typically, whenever there was a problem, the customers’ first instinct would be to start replacing spare parts that the company provides, and only afterwards they might call support. The initial support call costs the company several hundred dollars, and still may not resolve the problem. If an issue persisted or recurred, an expert would be sent (at the cost to the company of a few thousands of dollars per call). In this process, the company lost revenue from presses that were malfunctioning, paid a lot in support and parts, and also eroded its customer satisfaction.
解决方案
Anodot helped the company by automatically analyzing the hardware and software data that the company collects from each press – e.g. measurements of ink level/temperatures, engine speeds, voltages across various components, error events, user events, and more. Anodot detects potential problems early, allowing the company to provide proactive support. Anodot receives a constant stream of metrics from the company directly from its presses around the world. By closely monitoring these data streams, Anodot can identify which presses are in need of service – and what type of service – long before the customer even notices a problem. With its automated alerts from Anodot, the company can deal with printer problems early, keeping the presses (and its revenue stream) running smoothly, reducing its support costs and keeping customers happy.
运营影响
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