Amica 理赔员利用 NetMotion Mobility® 提高工作效率
公司规模
1,000+
地区
- America
国家
- United States
产品
- NetMotion Mobility
- Mobility Analytics Module
- Panasonic laptops
技术栈
- Mobile Performance Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 现场服务
用例
- 网络安全
- 远程资产管理
服务
- 系统集成
关于客户
Amica Mutual Insurance 是美国历史最悠久的汽车互助保险公司。该公司拥有一支由 3,200 名员工组成的现场团队，在全美 40 个办事处为客户提供及时的现场服务。除了汽车保险外，Amica 还提供房屋、海运、个人责任和人寿保险。在竞争激烈的保险市场中，94% 的消费者表示快速理赔非常重要 - 甚至比理赔金额更重要。这就是 Amica 理赔员选择客户最方便的时间和地点与他们会面的原因之一。
挑战
Amica Mutual Insurance 是一家知名保险公司，其 3,200 名现场团队在美国 40 个办事处开展工作，面临着重大挑战。理赔员经常长途跋涉数百英里与客户会面，他们表示，在旅途中很难获取并保持与关键应用程序的连接。这是一个重大问题，因为理赔员在 Panasonic 笔记本电脑上使用多个应用程序在理赔过程中收集和共享信息。因此，可靠的蜂窝网络接入对于保持流程顺利进行并确保他们在预定的访问时间会见下一位客户至关重要。
解决方案
为了解决连接问题，Amica 部署了 NetMotion Mobility，这是一款移动性能管理软件。选择这款软件是为了提供现场工作人员所需的连接，以便为每位客户提供最快捷、最愉快的理赔体验。Mobility 在具有挑战性的网络和运营条件下保持持续、可靠连接的能力超出了 Amica 的预期。Mobility Analytics Module 可帮助 Amica IT 员工监控移动部署中所有应用程序、设备和用户的性能，并生成预配置和完全可定制的报告。事实证明，它对 Amica 保持理赔员的工作效率特别有用。此外，Mobility 简化了管理登录凭据的任务。
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