American Academic Health System Builds Flexible Reporting System
公司规模
1,000+
地区
- America
国家
- United States
产品
- EthicsPoint
技术栈
- Hotline Reporting System
- Incident Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 网络安全
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
American Academic Health System owns or manages both academic and community-based acute care hospitals, including Hahnemann University Hospital, the teaching hospital for the Drexel University College of Medicine, and St. Christopher’s Hospital for Children in Philadelphia; Howard University Hospital, a 145-year-old teaching hospital located on the campus of Howard University in Washington, DC; and four general acute care hospitals in Southern California. American Academic is an affiliate of Paladin Healthcare, a national healthcare management company with a proven track record of building strong healthcare delivery networks in urban and suburban areas, including some of the nation’s most diverse communities facing healthcare challenges.
挑战
When Hahnemann Hospital and Saint Christopher’s Hospital for Children were divested from Tenet Healthcare and purchased by American Academic Health System in early 2018, the two hospitals found themselves without a hotline reporting system. The hospitals needed a system that could serve as a confidential place for employees to clarify policy and discuss or report concerns, a communications channel beyond the rumor mill, a way to direct employee questions to the appropriate resource, an opportunity to provide guidance before a poor decision is made, an early warning of issues or problem areas brewing in the organization, and a last internal stop for whistleblowers before they take an issue outside the organization to a regulator or attorney.
解决方案
Robert Kay, Chief Compliance Officer for Hahnemann and Saint Christopher’s, decided to bring EthicsPoint hotline and incident management system on board to fill the gap. One of the most important parts of implementing the hotline system was making sure that the two hospitals’ compliance programs were following the program guidelines set forth by the Health and Human Services Office for the Inspector General. Kay worked with NAVEX Global’s Professional Services team to implement EthicsPoint to fulfill the recommended guideline. Kay wanted to use EthicsPoint, not just as a phone or web intake system to raise issues, but as a space for logging audits, asking questions, making suggestions or recognizing a colleague for catching a potential issue.
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