Information Builders > 实例探究 > Altice Labs Improves Customer Experience With Embedded Analytics

Altice Labs Improves Customer Experience With Embedded Analytics

公司规模

1,000+

地区

Africa
Asia
Europe

国家

Portugal

产品

Altaia
WebFOCUS Reporting Server
WebFOCUS BI Portal
WebFOCUS InfoAssist

技术栈

Data Visualization
Business Intelligence
Performance Management System
Analytics

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Productivity Improvements

技术

分析与建模 - 数据即服务
分析与建模 - 实时分析
应用基础设施与中间件 - 数据可视化

适用行业

电信

适用功能

离散制造
质量保证

用例

预测性维护
过程控制与优化
实时定位系统 (RTLS)

服务

软件设计与工程服务
系统集成

关于客户

Altice Labs has supplied key technology services to the telecommunications industry for over 65 years, transitioning from the analog to the digital era with the same level of dedication. Innovation is in Altice Labs’ DNA. For more than 65 years, Altice has played a key role as one of the most advanced digital and communications service providers. In early 2016, PT Innovation and Altice Innovation Labs became one and the same. Altice Labs has become the nerve center, leading the innovation agenda for Altice Group’s operations. Headquartered in Aveiro, Portugal, more than 700 employees work for Altice Labs, developing new products, implementing new processes, and opening new markets.

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挑战

The telecommunications service provider market is not only saturated with offers, but also experiencing a sharp increase in the number of users with data plans, which has led to an increase in network traffic. Due to this rapid growth and escalating demand, it is becoming increasingly difficult for service providers to plan and scale network infrastructures to accommodate steady increases in data traffic. In such a competitive market, companies need to constantly improve the quality of services offered to their customers, and they are always looking for ways to optimize their offerings. Many telecommunication service providers are adopting performance management technology to better monitor, measure, and assess the performance of critical IT resources. Other providers look to big data and predictive analytics to troubleshoot incidents and events in the data center. This is all part of a steady shift from a reactive to a proactive performance management model, as service providers work to ensure greater uptime, and thus, more exceptional experiences for their customers.

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解决方案

Altice Labs decided to equip its Altaia platform with a reporting engine capable of addressing analytical needs and performance appraisals. The solution had to be flexible and easy to integrate with other systems. After evaluating several market-leading products, Altice selected the WebFOCUS business intelligence (BI) and analytics platform from Information Builders. The evaluation team found WebFOCUS easy to use, easy to configure, and easy to integrate, and favored its flexible development environment. Altice Labs embedded a WebFOCUS analytics environment within the Altaia platform, improving the user experience and increasing the quality of service that telecommunications service providers offer to their customers. The new environment features data visualization technology to spread reporting, analytics, and BI throughout these organizations, resulting in a marked improvement in Altaia’s usability and image. WebFOCUS gave Altice Labs the freedom to develop new applications for database analysis, including dashboards, and performance cockpits that can be adapted to the diverse environments of each service provider.

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运营影响

A marked improvement in Altaia’s usability and image.
The new environment features data visualization technology to spread reporting, analytics, and BI throughout these organizations.
WebFOCUS gave Altice Labs the freedom to develop new applications for database analysis, including dashboards, and performance cockpits that can be adapted to the diverse environments of each service provider.

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