Alder Hey 儿童医院：利用 IBM Watson 认知技术增强患者体验
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- IBM Watson
技术栈
- Cognitive Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 质量保证
服务
- 数据科学服务
关于客户
Alder Hey 儿童医院是一家位于英国的医疗机构，为年轻患者提供医疗服务。该医院以致力于为患者及其家属营造温馨、轻松的环境而闻名。作为其创新医疗保健方法的一部分，Alder Hey 与科学技术设施委员会 (STFC) Hartree 中心合作，利用 IBM Watson 技术。此次合作的目的是加强临床医生、年轻患者及其家属之间的沟通和互动。该医院还热衷于利用技术从匿名患者数据中挖掘见解，以改善其护理服务。
挑战
无论是常规检查还是大型手术，去医院对年轻患者来说都是一件令人生畏的事情。Alder Hey 儿童医院希望利用技术来减少患者对医院体验的焦虑。医院在建造新设施时考虑到了这一点，并注意保持建筑和装饰的明亮和异想天开。但该组织希望做的不仅仅是让设施温馨宜人 - 它还希望让患者及其家属在整个医院体验中都压力更小。医院旨在通过为年轻患者提供针对其需求的信息，将意外降至最低。
解决方案
Alder Hey 与 STFC Hartree 中心合作，利用 IBM Watson 技术加强临床医生、年轻患者及其家人之间的沟通和互动。该技术分析患者提供的匿名数据，以发现医院可以用来改善患者护理方式的见解。Alder Hey 和 STFC Hartree 中心的团队一直在向数百名患者及其父母询问一系列问题，问题涉及从基本人口统计数据到他们喜欢在哪里停车、他们喜欢吃什么、他们喜欢哪些游戏和电影，以及他们希望自己的房间是什么样子。所有这些非结构化数据都在帮助 IBM Watson 平台了解每个患者的偏好，从而使临床医生能够个性化患者的住院治疗。IBM Watson 平台将提供认知分析，提供见解，使医院能够 - 从本质上 - 思考、感知和感受医院内部正在发生的事情。
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