AI platform thrives with huge data intake
公司规模
Large Corporate
地区
- Asia
产品
- Bixby
- Sumo Logic
- Google Stackdriver
- Google Cloud Operations
技术栈
- Log Analysis
- Machine Learning
- SaaS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 机器学习
- 分析与建模 - 预测分析
- 功能应用 - 远程监控系统
适用行业
- Software
- 消费品
适用功能
- 产品研发
- 质量保证
- 商业运营
用例
- 预测性维护
- 远程资产管理
- 机器状态监测
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Samsung Electronics Bixby is an artificial intelligence (AI) platform released in 2017. Bixby links to Galaxy, Samsung Electronics’ signature product line, and various gadgets and home appliances in the Galaxy ecosystem. Bixby leverages the user’s voice to perform daily tasks and control connected devices. Bixby’s deep-learning AI model understands the user’s voice and delivers more accurate results when user data accumulates. However, as Bixby required more data per user, the amount of data to analyze and manage increased, escalating data management costs to the development team.
挑战
The data required to deliver a great user experience kept growing, as did costs and complexity, making it difficult to meet the demands of customers. Bixby’s deep-learning AI model understands the user’s voice and delivers more accurate results when user data accumulates. However, as Bixby required more data per user, the amount of data to analyze and manage increased, escalating data management costs to the development team. While the previously used cloud-based analysis system, Google Stackdriver and Google Cloud Operations supported simple search and debugging functions, the analysis team still had to go through additional processes and data format changes. There was room for improvement in producing meaningful results and enhancing customer experience, including debugging, data distribution, performance, and issue resolution.
解决方案
With the introduction of Sumo Logic, the overall quality and efficiency of the Bixby service operation improved, including cost savings from astutely maintaining and managing the data. Using log analysis and machine learning to address problems faster than simple searches, Sumo Logic improves debugging and performance issue resolution, leading to high-quality service delivery. Once up and running with Sumo Logic, the daily log ingestion volume averages 35 TB (terabytes). About 550 engineers and developers from the Samsung Electronics Bixby team use Sumo Logic; most of them are certified through Sumo Logic’s learning platform. By adopting Sumo Logic’s SaaS-analytics platform, the Samsung Electronics Bixby team successfully reduced management resources by improving the flexibility of the data analysis system. The developers, in particular, rated the platform highly because it does not require any additional storage space while offering powerful functions to analyze and process various forms of logs. This lets the developers generate more diverse insights for the service.
运营影响
数量效益
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