公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE service assurance platform
- nGeniusONE Standby Server
- InfiniStreamNG appliances
技术栈
- Oracle database services
- Microsoft Exchange services
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 连接平台
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
本案例研究中的客户是一家联邦政府机构,其业务依赖于遍布美国二十多个地点的数万名员工。该机构信息技术部门的使命是在核心集中数据中心和每个远程办事处提供国家基础设施和业务线技术服务。在为金融服务、消费者保护和社区发展提供支持时,该组织正在利用物联网 (IoT) 和数字化转型为其选民提供高效、安全的服务。
挑战
该政府机构在其集中数据中心位置使用 nGeniusONE 服务保障平台。然而,他们在解决数据中心和地区办事处之间的问题时遇到了问题。部署在地区办事处的工具缺乏必要的深度来查明问题的根源,并且无法与总部的 nGeniusONE 互操作。当出现涉及 Oracle 数据库服务或 Microsoft Exchange 服务的问题时,IT 团队面临着在整个企业通信路径上跟踪问题的挑战。数据中心运营总监感到沮丧,因为他的团队缺乏执行端到端故障排除和服务保障的整体可视性。此外,管理多个工具和供应商对他的团队来说效率低下,因为他们需要实际维护众多平台的运行,还要支付与所有供应商的维护合同费用。
解决方案
该机构已开始依赖 nGeniusONE 平台和 InfiniStreamNG 设备提供的智能数据和智能分析,以及自适应服务智能 (ASI) 技术来保证其数据中心的服务。他们实施了 nGeniusONE 备用服务器,以确保即使在需要备份时也能保持可见性。该机构在其每个地区办事处部署了 InfiniStreamNG 设备,这些设备可实现网络性能管理 (NPM),用于全美各地的流量工程、WAN 管理和容量规划。nGeniusONE 平台中的应用程序性能管理 (APM) 功能在识别和排除与 Oracle 和 Microsoft Exchange 相关的问题方面发挥了重要作用,这些问题影响了连接到数据中心应用程序服务器的远程办事处的用户。通过一个通用用户界面,IT 员工能够无缝地、根据上下文导航,从仪表板视图中的健康状态导航到服务依赖关系图、受影响用户社区,再到会话分析和服务监控器,以查明错误和真正的中断源。
运营影响
数量效益
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