boost.ai > 实例探究 > Advania 的对话式人工智能在冰岛取得了成功

Advania 的对话式人工智能在冰岛取得了成功

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技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
  • 水泥
  • 金融与保险
适用功能
  • 销售与市场营销
用例
  • 对话机器人
  • 资产跟踪
关于客户
Advania 是一家领先的北欧 IT 服务公司,业务遍及整个北欧地区,为跨国企业、政府以及公共和私营部门的企业提供 IT 服务、平台、云服务和支持。他们专注于软件解决方案,包括 Salesforce CRM、OutSystems 和 boost.ai 的对话式 AI 平台。
挑战
冰岛的互联网使用率很高,客户服务期望很高,为自动化创造了机会。然而,对冰岛语聊天机器人和对话式人工智能的怀疑构成了挑战。
解决方案
Advania 与采用与语言无关的方法的对话式人工智能供应商 boost.ai 合作,在冰岛实施虚拟代理。 boost.ai 解决方案易于使用,并且可以在新市场中快速实施。
运营影响
  • The implementation of the boost.ai platform has been a resounding success for Advania. The virtual agents have allowed companies to automate repetitive questions and handle traffic spikes, freeing up human agents for more complex inquiries. This has been particularly beneficial for companies like Play, which was able to provide scalable customer service from its inception without needing to staff up an entire contact center. Similarly, Islandsbanki transformed its digital customer service within six months of launching its virtual agent. The flexibility of the boost.ai platform has allowed Advania to confidently enter new markets backed by class-leading technology and a faultless track record. The success of the implementations has garnered attention from other departments within the company, and clients feel empowered by the new technology to reshape customer service for their organizations.

数量效益
  • Implemented the first virtual agent in a matter of weeks

  • Developed and launched seven virtual agents across various sectors

  • Four more virtual agents scheduled to go live

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