在短期租赁中实现工作与生活的平衡和最佳的宾客沟通
技术
- 网络与连接 - 5G
适用行业
- 建筑物
适用功能
- 维护
用例
- 库存管理
- 时间敏感网络
关于客户
Neat Suites 是一家物业管理公司，由 Jeremiah Hines 和 Ed Feldmann 管理。该公司专注于北肯塔基州和大辛辛那提地区设计独特的房源。他们的房产范围从乡村农舍和带游泳池的小屋到精品城市阁楼和历史悠久的维多利亚式建筑。 Neat Suites 于 2019 年推出，发展迅速，从最初的 6 个房源增加到 2022 年 7 月的 46 个。该公司的目标是提供独特的体验，吸引喜欢冒险的旅行者，提供的不仅仅是一张床铺。
挑战
Neat Suites 是一家专门从事设计独特的房源的物业管理公司，在管理宾客沟通方面面临着重大挑战。随着酒店库存的快速增长，该公司努力保持始终如一的高标准的宾客体验。回复客人的请求和询问的过程非常耗时，并且经常破坏管理合伙人 Jeremiah Hines 和 Ed Feldmann 的工作与生活平衡。下班后的消息传递尤其难以管理，宾客回复占用了 40% 的时间，远高于预期的 10%。这使得他们几乎没有时间监控响应率和管理业务的其他方面。
解决方案
2020 年 7 月，Neat Suites 决定启用 Guesty 的 24/7 宾客通讯服务 (GCS)。他们从早期就开始使用这个平台，提供了专门的酒店专家团队来处理预订、规则、响应时间等。借助 GCS，Neat Suites 能够在一小时内回复客人的询问，从而显着提高客人的满意度。该平台还帮助他们维持在主要在线旅行社 (OTA) 中的声誉，使他们能够专注于营销和品牌推广。此外，Neat Suites 利用了 Guesty 强大的完全集成技术合作伙伴市场，包括 Beyond 的定价工具和管理清洁和物业维护计划的 Breezeway。
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