技术
- 平台即服务 (PaaS) - 应用开发平台
- 传感器 - 液位传感器
适用行业
- 水泥
- 建筑与基础设施
用例
- 施工管理
- 库存管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Achievers 是一个屡获殊荣的员工认可和参与平台。它被一些世界上最大和最具创新性的公司使用,包括麦当劳、家乐氏、罗杰斯和通用汽车。经过过去两年的强劲增长,Achievers 目前为 150 多个国家/地区的 2,500 多个品牌提供服务。该公司拥有 100 多名软件工程师,自 2013 年以来一直是 New Relic 的客户。迄今为止,Achievers 在四个全球云区域和两个本地数据中心运营,利用 Kubernetes 和 Google Cloud Platform 在全球范围内扩展。
挑战
Achievers 是一个屡获殊荣的员工认可和参与平台,在过去两年中经历了显着增长,为 150 多个国家/地区的 2,500 多个品牌提供服务。这种增长带来了新的和增加的技术需求,包括需要支持全球架构,同时保持质量和可靠性。该公司需要从不同 Kubernetes 集群系统(区域之间没有通信)过渡到跨组织全球足迹的单一统一系统。 Achievers 的站点可靠性工程师 (SRE) 和开发人员面临着运行多区域 Kubernetes 服务网格的复杂任务。在全球范围内扩展平台并理解所有分布式数据是一项重大挑战。很难理解需要什么数据以及如何使用这些数据来解决他们的问题。
解决方案
为了应对这些挑战,Achievers 转向 New Relic 进行服务级别管理。该解决方案可以立即建立和配置延迟和可用性的服务级别目标 (SLO)。它还促进了整个技术堆栈所面临的问题的沟通和协调,无论部署区域如何。运营全球基础设施需要对工具和服务进行深思熟虑的优先级排序。 New Relic 的服务级别管理使成功者能够根据 SLO 的重要性和要求快速识别 SLO 并确定其优先级。复杂性的降低还使成功者能够更轻松地调整和微调其 SLO,从而持续改进整体性能。除了个人绩效指标之外,SLO 还促进了协作以及对共同目标和挑战的理解。 New Relic 的服务级别管理提供了一个简单的仪表板来可视化指标并准确了解哪些服务遇到错误以及由此产生的影响。
运营影响
数量效益
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