Accredited Care Changes Lives
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- EthicsPoint® Incident Management
- Whistleblower Hotline Intake
- Awareness Solutions
技术栈
- Web-based reporting system
- Case management software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Employee Satisfaction
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 商业运营
用例
- 远程资产管理
- 人员跟踪与监控
服务
- 系统集成
- 培训
关于客户
Eggleston is a non-profit organization that is dedicated to providing opportunities to people with disabilities. The organization operates multiple locations serving the Hampton Roads area on both the Southside and Peninsula. For over 60 years, Eggleston has been providing services for families and businesses. The organization is committed to ensuring the safety and security of their employees and the individuals they assist. Additionally, Eggleston strives to maintain its exemplary accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF), which provides independent validation of their operations and offers assurance of Eggleston’s reliability as a partner to prospective clients, customers, investors, and regulatory bodies.
挑战
Eggleston, a non-profit organization providing opportunities to people with disabilities, was facing challenges with its hotline reporting system. The system was cumbersome and outdated, relying heavily on paper processes. This made it difficult to effectively ensure the safety and security of their employees and the individuals they assist. Additionally, the organization wanted to maintain its exemplary accreditation via the Commission on Accreditation of Rehabilitation Facilities (CARF). The accreditation provides independent validation of their operations and offers assurance of Eggleston’s reliability as a partner to prospective clients, customers, investors, and regulatory bodies.
解决方案
To address these challenges, Eggleston partnered with NAVEX to implement an employee hotline and a web-based reporting system. The organization also wanted to more effectively track records against its two major goals – in particular, the capture and management of critical incident reports. To fulfill these needs, NAVEX Professional Services helped Eggleston design a system that included a simplified web-based reporting mechanism and NAVEX’s EthicsPoint case management software. This new system was designed to create meaningful reports for use by senior management and outside agencies. Along with training on the system, Eggleston provided additional employee training that focused on fostering an atmosphere free of blame and shame – a cultural “no fear” policy. They encouraged employees to report all incidents, regardless of fault, for the good of patients and an improved open work environment.
运营影响
数量效益
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