Access Networks: A better way to manage your business
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Domotz
- Helix
技术栈
- Domotz platform
- Public APIs
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 远程监控系统
- 平台即服务 (PaaS) - 连接平台
适用行业
- 电信
适用功能
- 设施管理
- 现场服务
用例
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Access Networks is a manufacturer and service provider specializing in the design, creation, and deployment of enterprise-grade networks. They cater to Integrators who sell these reliable and robust networks to their clients. Recognizing that not all their clients are networking experts, Access Networks has expanded their services to include managed services, ensuring that the networks they deploy are not only high-quality but also efficiently managed and maintained. Their proactive approach to network management helps their clients achieve smooth operations and rapid response times, enhancing overall customer satisfaction.
挑战
Access Networks recognized that their clients, while desiring robust enterprise-grade networks, often lacked the expertise and resources to manage these networks effectively. This gap in client capability posed a challenge for Access Networks, as their clients needed not only high-quality network installations but also ongoing management and rapid troubleshooting support. The company needed to find a way to extend their value proposition beyond just network design and installation to include efficient and proactive network management services.
解决方案
To address the challenge, Access Networks integrated the Domotz platform into their service offerings. They provision a Domotz agent into each custom Core network they design and preconfigure in their lab, ensuring the system is ready for plug-and-play deployment at the project site. This includes setting up alerts on network devices like switches, firewalls, and wireless access points, allowing for proactive monitoring and real-time troubleshooting. Additionally, Access Networks leverages Domotz's secure remote connectivity service to make necessary changes to the network without the need for on-site visits. They also utilize Domotz's public APIs to write scripts that validate firmware updates, ensuring security and proper functionality. This comprehensive approach minimizes the integrator’s engineering and support efforts, enabling them to focus on new business opportunities.
运营影响
数量效益
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