适用行业
- 医疗保健和医院
适用功能
- 采购
用例
- 时间敏感网络
服务
- 培训
关于客户
英格兰北部调试支持 (NECS) 是一个代表英国医院和医疗保健提供者提供行政和医疗保健服务的组织。 NECS 为广泛的 NHS 组织提供服务,包括医院、临床委托小组和全科医生诊所。该组织致力于为这些合作伙伴提供高效、以患者为中心的服务。为了实现这一目标,NECS 不断寻求改进其管理流程并提高效率的方法。
挑战
英国的一家医疗服务提供商北英格兰调试支持 (NECS) 正在努力解决严重依赖文书工作的过时管理流程。这是一个重大挑战,因为它会减慢运营速度并降低效率。将服务外包给 NECS 的医院、临床委托小组和全科医生诊所需要高效、以患者为中心的服务。然而,基于纸张的行政流程阻碍了实现这一目标。 NECS 需要一个可以自动化这些流程并提高效率的解决方案。
解决方案
NECS 决定使用 Nintex K2 Five 工作流程解决方案实现其管理流程自动化。在对多个工作流程解决方案进行彻底评估后,NECS 发现 K2 Five 成本较低,并且已获得英国政府 G-Cloud 框架的批准,因此无需漫长的采购流程即可轻松获取。在服务合作伙伴的初步支持和培训下,NECS 实施了 K2 软件并开始转变其纸张密集度最高的流程。该组织开发了两个简单的工作流程来预订铁路旅行和酒店住宿,用户每次使用其中一个工作流程提出请求时平均节省 17 分钟。 NECS 目前正在使用 K2 Five 开发其他流程自动化,包括严重事件根本原因分析、提案管理和其他支持功能的解决方案。
运营影响
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