ABC Financial Gets Quick Results With Information Builders
公司规模
1,000+
地区
- America
国家
- Canada
- Puerto Rico
- United States
产品
- WebFOCUS
- Portal
- Active Technology Reports
- Web Service Adapter
技术栈
- Business Intelligence
- Analytics
- Data Management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 销售与市场营销
用例
- 需求计划与预测
- 质量预测分析
服务
- 数据科学服务
- 系统集成
关于客户
ABC Financial Services is a leading provider of club-management solutions to more than 7,500 health and fitness clubs across the U.S, Puerto Rico, and Canada. The company handles every aspect of accounts receivable processing for these clubs, freeing club owners to focus on building a profitable business. While the initial revenue stream for most health clubs comes from selling memberships, clubs typically prosper over the long term by selling premium services to existing members – from personal training sessions to aerobics classes to concession sales. Club owners need fresh insight into operational efficiency, cash flow, customer preferences, buying patterns, and a host of other critical business functions to stay profitable.
挑战
ABC Financial Services, a leading provider of billing and club management solutions, was facing a challenge in providing its customers with flexible and user-friendly analytics capabilities. The company's existing system made it difficult for club owners to extract specific information about enrollment trends, cash flow, and campaign management scenarios. ABC Financial wanted to give club owners the flexibility to slice-and-dice performance metrics, but they didn’t want to burden users with a cumbersome reporting environment. ABC customers wanted more flexibility for visualizing and summarizing data.
解决方案
ABC Financial conducted a comprehensive comparison of BI tools from Cognos and BusinessObjects before selecting WebFOCUS for this important customer-facing analytics project. ABC liked Information Builders’ WebFOCUS BI and analytics platform because it satisfies the reporting needs of a wide range of users, from professional analysts to casual business users. ABC’s IT team was attracted to the efficiency of the WebFOCUS reporting and analytics environment. Because it has been architected for fast, efficient deployment via the web, it’s ideal for extending reporting capabilities to everyone who impacts the business. And since today’s users intuitively understand browser interfaces, there is virtually no learning curve for accessing and receiving information. Information Builders’ Professional Services team assisted with the original implementation and mentored the team as they created an initial batch of reports. In less than 90 days, ABC’s small development team developed a web-based reporting and analytics application, integrated WebFOCUS with its existing security architecture, and created many new reports to monitor billing, collections, membership status, receivables, and a host of other functions.
运营影响
数量效益
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