一家美国医疗保健公司在索赔额不断增长方面取得领先
公司规模
1,000+
地区
- America
国家
- United States
产品
- IBM® CICS® Configuration Manager for z/OS®
- IBM CICS Interdependency Analyzer for z/OS
- IBM CICS Performance Analyzer for z/OS
- IBM CICS Transaction Server for z/OS
- IBM CICSPlex® System Manager
- IBM Enterprise COBOL for z/OS
- IBM Operational Decision Manager
技术栈
- IBM System z® servers
- IBM zEnterprise® EC12
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 过程控制与优化
- 根因分析与诊断
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家总部位于美国的公司，提供多样化的健康和福利服务。该公司严重依赖索赔处理应用程序来支持其运营。由于医疗保健市场的变化（尤其是政府医疗保健计划的变化），该公司面临着处理不断增长的医疗保健索赔量的挑战。该公司现有的索赔处理应用程序正在处理当前的数量，但该公司需要优化和现代化其 IBM System z® 服务器上的应用程序工作负载，以适应索赔量的预期增长。
挑战
这家总部位于美国的医疗保健公司面临着处理日益增长的医疗保健索赔量的挑战。该公司现有的索赔处理应用程序正在处理当前数量，但医疗保健市场的变化，尤其是政府医疗保健计划的变化，预计将推高这一数量。该组织内的技术经理预见到了对公司索赔处理系统日益增长的需求，并采取了行动。他为该组织的两个运行基于 IBM CICS 的应用程序工作负载的 IBM zEnterprise® EC12 服务器制定了现代化战略，以提高应用程序性能并帮助应对日益增长的索赔量。
解决方案
该公司与 IBM 合作分析其系统并创建了渐进式增强路线图，从简单、低风险的操作开始，然后逐步发展到更复杂的活动。该团队使用 IBM 软件（包括 IBM CICS Interdependency Analyzer for z/OS® 和 IBM CICS Performance Analyzer for z/OS 应用程序）来更好地了解公司的环境并获得性能指标。路线图从低风险活动开始，例如使用最新的编译器重新编译 COBOL 程序并实施 CICS Thread Safety 方法，然后逐步发展到更复杂的解决方案。这些包括使用 IBM CICSPlex® System Manager 软件提高弹性，并使用规则决策工具提高灵活性和业务逻辑重用。IBM 团队还部署了 IBM Operational Decision Manager 软件来帮助自动化业务规则流程。
运营影响
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