A paperless way of working dawns for Czech water engineering services leader
公司规模
11-200
地区
- Europe
国家
- Czech Republic
产品
- Resco Mobile CRM
- Microsoft Dynamics 365
- SharePoint Online
- Office 365
- Microsoft Flow
技术栈
- Cloud Computing
- Mobile Application
- CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
- Waste Reduction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
适用功能
- 商业运营
- 现场服务
用例
- 远程资产管理
- 服务备件管理
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
关于客户
Pavelka–VTP is a well-known name in the expert delivery of engineering services in water installation, heat, gas and building services for Czech businesses. The company has been in business since 1999 and is based in the Zlin Region of the Republic. The 20-person family company operates both locally and in Slovakia, serving over 700 customers. Pavelka – VTP prides itself on its reputation for high-quality, timely installation work delivered by state-of-the-art techniques, full compliance with regulations and alignment with environmental protection law.
挑战
Pavelka–VTP, a well-known name in the expert delivery of engineering services in water installation, heat, gas and building services for Czech businesses, was facing a challenge. The company was servicing clients with the most basic of methods – utilizing older versions of Word, Excel and even, as its CEO Rostislav Pavelka admits, pen and paper. This traditional way of working was not efficient and was slowing down the company's operations. The company needed a solution that would bring its growing business into the 21st century and improve its service delivery.
解决方案
Pavelka decided to address the situation, engaging with trusted local tech experts CloudForce to bring his growing business into the 21st century. CloudForce responded to this challenge by moving Pavelka - VTP completely over to cloud via a tightly-integrated combination of Microsoft Dynamics 365 for Sales, Office 365, SharePoint Online, Microsoft Flow and the fully customized mobile app from Resco for technicians in the field. The result is a totally digitally transformed way of working with clients. With everything now tied together in the central Microsoft Dynamics Pavelka – VTP Customer Relationship Management system, business rules fire up to schedule the next needed visit automatically. The job information collected by the company’s engineers also contains any relevant imagery of all tested devices, which means that a complete service history is always available to both technicians in the field and staff in the back office.
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