A mobile solution that is ‘Made for Movement’ and reduced office hours while increasing sales
公司规模
SME
地区
- Europe
国家
- Norway
- Denmark
- Germany
- Sweden
产品
- NF-Walker
- Innowalk
- Innowalk Pro
- Resco Mobile CRM
- Microsoft Dynamics CRM Online 2016
技术栈
- Microsoft Dynamics NAV 2013 R2
- Office 365
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 销售与市场营销
- 商业运营
用例
- 远程资产管理
服务
- 软件设计与工程服务
- 培训
关于客户
Made for Movement Group AS is a Norwegian company that specializes in providing unique medical devices to help people with disabilities. The company's key products, NF-Walker, Innowalk, and Innowalk Pro, are designed to provide the opportunity for movement for those who are unable to do so on their own. These products are suitable for a wide range of medical conditions, including Rett and Downs Syndrome, traumatic brain injury, spinal cord injury, and multiple sclerosis. The company has offices in Norway, Sweden, Denmark, and Germany and distributes its products in 13 countries. It employs 70 people.
挑战
Made for Movement is a company that provides unique medical devices to help people with disabilities. The company's Aid Consultants spend most of their day out of office, visiting schools, homes, institutions, and kindergartens to introduce and adjust their products. These visits require careful planning and organization, and the consultants need to be able to work on-the-go. However, the company was using a system that did not support mobile work, which was a significant challenge.
解决方案
To address the challenge of mobile work, Made for Movement implemented Resco Mobile CRM on Microsoft Dynamics CRM Online 2016, integrated with Microsoft Dynamics NAV 2013 R2. This solution allows Aid Consultants to work on-the-go, preparing for visits and creating quotations or work orders within minutes. The app also meets the company's need for a signature to close new orders in several markets. To ensure user adoption, the company invested time and resources in training and hands-on labs. The administrator of the CRM project also removed all functions that users would not use, minimizing complications connected with the acceptance of a new system.
运营影响
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