美国一家大型医院利用 NETSCOUT 在几分钟内隔离了至关重要的 DHCP 连接问题
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance Platform
- InfiniStream Appliance
- nGenius Packet Flow Switch
- nGenius Collector
- NETSCOUT TAPs
技术栈
- DHCP
- Vocera communication badges
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 人员跟踪与监控
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
克利夫兰诊所是一家非营利性医疗机构，提供从心脏病学到泌尿科等各个专科的全方位医疗服务。仅在 2014 年，克利夫兰诊所就诊的患者就超过 510 万，患者来自全美 50 个州和 100 多个国家。《美国新闻与世界报道》确认了其在美国备受推崇的多专科医疗机构地位，将其列为全美第四大专科，其中九个专科排名前五，六个专科排名前二。虽然其运营基地位于俄亥俄州克利夫兰，俄亥俄州各地分布着许多全方位服务的家庭健康中心，但它在美国和加拿大也拥有 200 多个分院，在多伦多、佛罗里达州西棕榈滩、拉斯维加斯甚至远至阿拉伯联合酋长国阿布扎比都设有医院。最后，克利夫兰诊所不仅仅是一个医院系统。克利夫兰诊所的创新已衍生出 60 多家公司，并已获得 525 多项专利（还有 2,500 多项专利申请正在等待审批）。
挑战
克利夫兰诊所是一家非营利性医疗机构，当医院新生儿诊所无法识别用于护理人员内部通信的 Vocera 徽章时，它面临着巨大的挑战。徽章为医生、护士和其他关键护理人员提供即时通信，但无法正常接入网络。这是一个严重的问题，因为徽章对新生儿诊所至关重要。故障可能会威胁生命。克利夫兰诊所企业网络规模庞大，每天有超过 48TB 的广域网 (WAN) 流量和 18TB 的互联网流量。其通过 NFS/SMB Windows® 和 Linux® 服务器进行的数据中心分发每天超过 200TB。克利夫兰诊所企业网络拥有 165,000 个活动端口，其基石是七个 Cisco ONS 15454 多业务调配平台，该平台结合了多种网络元素，包括语音、视频和数据解决方案，以及覆盖其现有光纤主干网的 AT&T DWDM（密集波分复用）光学技术。
解决方案
在考虑了多种选择之后，Hines 向正在处理该问题的工程师求助，并说：“让我们试试 NETSCOUT 工具吧。”Hines 对 NETSCOUT 的 nGeniusONE 服务保证平台解决方案并不熟悉，因为它是他的网络和应用程序性能管理工具库中的新成员，旨在帮助监督庞大且日益复杂的企业网络。事实上，就在一周前，它的实施才刚刚完成。结果如何？助手启动了它，在五次鼠标点击内（之前从未使用过该工具）发现了确凿的证据。Vocera 徽章不连接的谜题得到了解决。网络和应用程序性能管理的融合使网络运营专业人员能够获得全面的服务可见性，不仅涵盖应用程序层和端到端网络，还涵盖相关的各种用户设备。克利夫兰诊所发现，nGeniusONE 提供了一套集成且一致的分析和特定网络环境元素的实时视图，从而得益于其自适应会话智能 TM 2.0 (ASI) 技术，可以改善通信并隔离问题。
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