A leading lighting company simplifies multi-bot environment through Kore.ai’s Universal Bot
公司规模
1,000+
国家
- Worldwide
产品
- Kore.ai Universal Bot
技术栈
- API Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 电子产品
适用功能
- 商业运营
用例
- 远程协作
服务
- 系统集成
关于客户
The customer is a world leader in the development, manufacturing, and sales of innovative, energy efficient lighting products, systems, and services. For more than 125 years they have pioneered breakthroughs in lighting systems and has been the driving force for many innovations. With an employee strength of 32,000 people, the company is present in 70 countries, while their products, systems, and services are sold in around 180 countries. Their employees were spread across locations in various continents, as a result, the organization inherited a diverse application landscape.
挑战
The customer, a world leader in the development, manufacturing, and sales of innovative, energy efficient lighting products, systems, and services, had a diverse application landscape due to their employees being spread across various continents. They had multiple bots specific to each application (ServiceNow for ITSM, SAP, and many more) being deployed. The employees had to log in to different bots environments to raise complaints, leading to productivity losses and cost escalations. The organization wanted to simplify the process and provide a common interface and consistent experience across the employee base. They were looking for a provider with proven capability for providing a common interface for all bots.
解决方案
The company zeroed in on Kore.ai after recommendations from multiple analysts backed by their experience with Fortune 500 companies, while being supported by a network of SI partners. To freeze the solutions blueprint, a week-long workshop was conducted. As the next step, the team at Kore.ai created demo mock bots customized as per the organization’s needs in a short span of time. The company was impressed with Kore.ai’s proactive attitude and the quality of its bots. They quickly froze the scope of work and signed up for bot configuration, development, and UI customization. Kore.ai offered their unique offering called the Universal Bot. It’s a bot that can interact with multiple bots in the backend through API integration and provide a uniform integrated experience to its employees. To address vendor requirements, Kore.ai delivered a bot that combined messenger functionality with Knowledge or FAQ bots, providing an instant 24X7 solution to all queries/requests from different regions and languages.
运营影响
数量效益
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