德国一家社会服务组织实施社会项目管理解决方案，帮助保护儿童
公司规模
1,000+
地区
- Europe
国家
- Germany
产品
- IBM Cúram Appeals
- IBM Cúram Child Welfare
- IBM Cúram Provider Management
- IBM Cúram Social Enterprise Collaboration
- IBM Cúram Social Program Management Platform
- IBM Cúram Verification Engine
技术栈
- Data Warehouse
- Dashboard
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 城市与自治市
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
- 服务备件管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家位于德国某市的社会服务机构。该机构负责管理该市的儿童福利服务。随着对这些服务的需求在规模和复杂性上不断增长，该机构在管理案件方面面临挑战。他们的大部分工作仍然是纸质的，如果儿童搬家或案件经理离开该机构或去度假，可能会出现问题。服务提供商的选择是基于案件经理的经验和直觉，而不是系统地将提供商与儿童的需求相匹配。案件管理和提供商支付系统之间也缺乏整合，导致在服务停止提供或儿童搬家或离开系统后，支付仍可能继续存在问题。
挑战
随着需求规模和复杂性的增加，德国某城市的社会服务组织在管理儿童福利服务方面面临挑战。该组织的大部分案件管理工作仍以纸质文件为基础，因此如果儿童搬家，或者案件经理离开组织或休假，文书工作可能无法转移，或者案件可能丢失。服务提供商的选择基于案件经理的经验和直觉，而不是系统地将提供商与儿童的需求相匹配。案件管理和提供商支付系统之间缺乏整合，这意味着在服务停止提供或儿童搬家或离开系统后，付款可能会持续很长时间。
解决方案
实施了一套 IBM Cúram 软件解决方案来管理儿童福利案件，从儿童引起当局关注的那一刻起，直到案件成功解决。该解决方案将提供商信息和案件数据集成到一个集中式数据仓库中，并通过单个仪表板将其呈现给案件经理。这允许采用更系统的方法将服务提供商与儿童的需求相匹配，并确保所有相关信息随时可用，以支持个案工作者的协作。该解决方案还包括管理申诉、验证信息和促进社会企业协作的功能。
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