A Big Lift: Elevator Firm Drives Productivity with Mobile Device Switch
公司规模
1,000+
地区
- America
国家
- United States
产品
- Honeywell Device Depot Services
- Honeywell Helpdesk Services
技术栈
- Android
- Apple iOS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 建筑与基础设施
- 设备与机械
适用功能
- 现场服务
- 维护
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
- 培训
关于客户
The customer is a global manufacturer of elevators, autowalks, and similar innovative solutions, operating in more than 50 countries. The company has been an industry leader for decades, providing cutting-edge solutions in vertical transportation. With a workforce of over 2,000 mechanics, the company needed to ensure that its field workers were equipped with the best tools to perform their complex tasks efficiently. The company chose Honeywell as its mobility services provider to accelerate mobile device deployments and increase the productivity of its mechanics in the field.
挑战
The elevator manufacturer needed to upgrade the mobile devices of its 2,000 mechanics to models that are easier to use but still practical for field workers with complex jobs. The devices needed to help mechanics manage appointments, submit their time, capture customer signatures, and more. Additionally, the company sought guidance on developing a broad mobile strategy to maximize the value of mobility in its business.
解决方案
Honeywell assisted the elevator manufacturer in migrating to newer Android and Apple iOS devices that feature larger screens, are more cost-effective, and are consumer-grade, making them easier to use. These devices still run sophisticated apps that meet the company's needs. Honeywell also provided Device Depot Services for maintaining and storing the devices, as well as Helpdesk Services for user and technical support. Additionally, Honeywell took a platform-agnostic approach, offering more device and deployment options for both current and future migrations. This approach enabled the company to utilize best-in-class technologies that promote a positive user experience without compromising support or suitability for complex tasks.
运营影响
数量效益
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