实例探究 > 50% Reduction in Write-offs and Streamlining Collections Management Process with Integrated Receivables

50% Reduction in Write-offs and Streamlining Collections Management Process with Integrated Receivables

公司规模

Large Corporate

地区

America

国家

United States

产品

Collections Cloud
Deductions Cloud
EIPP Cloud

技术栈

ERP Integration
Cloud Automation
Artificial Intelligence

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Productivity Improvements
Customer Satisfaction

技术

分析与建模 - 预测分析
功能应用 - 企业资源规划系统 (ERP)
功能应用 - 远程监控系统

适用行业

电信
消费品

适用功能

商业运营
销售与市场营销

用例

预测性维护
过程控制与优化
远程资产管理

服务

云规划/设计/实施服务
系统集成
培训

关于客户

Brightstar is the world's leading mobile services company for managing devices and accessories across the wireless ecosystem. Headquartered in Miami, Florida, Brightstar serves over 50,000 carrier, retail, and enterprise customers across 100 countries. The company touches over 100,000 points of sale and participates in every stage of a device's lifecycle, from manufacturing to trade-in and re-marketing. Brightstar processes over 100 million devices annually, providing innovative end-to-end services. With a revenue of $10.5 billion, Brightstar faced significant challenges in managing its collections, deductions, and invoicing processes due to its massive volume of customers and operating areas.

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挑战

Brightstar faced significant challenges in their collections, deductions, and invoicing processes due to their massive volume of customers and operating areas. The A/R team had to work two shifts to clear the backlog of deductions, leading to high FTE costs. The team was unable to dispute all deductions, resulting in high write-offs. Manual data aggregation and inefficient collections policies further exacerbated the situation. The lack of a standardized process and heavy IT dependence created operational bottlenecks. Specific challenges included manual collection management, unstructured correspondence, ad-hoc reminders, and call logs stored in multiple systems. The deductions process was also manual, requiring many staff and leading to high costs. Internal collaboration was inefficient, and the invoicing process was entirely manual, making it laborious and time-consuming.

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解决方案

Brightstar partnered with HighRadius to automate their A/R landscape using HighRadius’ collections, deductions, and EIPP cloud management solutions. The Collections Cloud automated the fetching of invoices and customer contacts from the ERP, prioritized collections work lists, and standardized correspondence. Automated reminders and follow-ups, along with a central repository of notes, improved efficiency. The Deductions Cloud automated claims and POD information retrieval, correspondence, and internal collaboration. The EIPP Cloud automated invoicing, customized invoices, and enabled document sharing with customers. A single self-service portal provided access to previous and current invoices, facilitating easy collaboration between AR and AP teams.

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运营影响

Brightstar achieved a 50% reduction in shortage deductions write-offs.
The A/R team size was reduced by 64%, from 28 FTEs to 10 FTEs.
There was a 97% increase in collection accounts coverage per day.
Collector's efficiency increased by 40%.
Internal collaboration became easier with single-click collaboration between AR and AP teams.

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数量效益

$1,000,000 net savings per annum post automation.
$500,000 average savings due to the efficient collection process.
$380,000 average savings due to highly efficient transformed dispute management process.
$120,000 average savings due to the self-servicing invoicing portal.

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