3PL Triplefin moves to Manhattan SCALE™
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Manhattan SCALE™
技术栈
- Warehouse Management System (WMS)
- Supply Chain Management (SCM)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 仓库管理系统 (WMS)
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 消费品
- 药品
适用功能
- 仓库和库存管理
- 物流运输
用例
- 库存管理
- 仓库自动化
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Triplefin, founded in 1981 and headquartered in Cincinnati, Ohio, is a premier provider of outsourced order-to-cash business process solutions to leading companies in the pharmaceutical and consumer products industries. With approximately 165 employees and $130 million in annual revenues, the company supports some of the most successful brands in the world with diversified offerings. Triplefin is ISO certified and operates two facilities in Cincinnati with 230,000 square feet of distribution space. The company has built its business by offering superior levels of customer care and service, helping its clients maximize the value of their customer relationships.
挑战
As Triplefin's client roster increased to nearly 40 companies, the technology platform it was using became unreliable. Developed internally and enhanced several times, this warehouse and distribution system was very difficult to maintain. The system began to shut down once or twice a week, requiring an increase in maintenance staff. These shutdowns created a huge increase in labor expenses, as the workforce became idle while the system was being repaired and then had to work overtime to keep up with the distribution and shipping workload. This situation put a strain on the company's staff and its bottom line.
解决方案
Triplefin decided to implement Manhattan SCALE to stabilize processes and manage the varying requirements of its 38 different clients. Manhattan Associates was chosen for its reliable, flexible solutions that are well-respected in the industry. Manhattan helped Triplefin configure a process to migrate 38 clients as quickly as possible, on budget, and without any service disruptions. The company began by moving two clients per month, with DC floor personnel using two inventory guns to simultaneously accommodate SCALE and the old system. As employees became more proficient with SCALE, the company began to cut-over more clients per month, eventually moving six clients to SCALE during the last month of deployment.
运营影响
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