3 Suisses France runs multi-channel retail operation with Manhattan’s supply chain platform
公司规模
1,000+
地区
- Europe
国家
- France
产品
- Manhattan Warehouse Management for Open Systems
- Manhattan Supply Chain Intelligence
技术栈
- Warehouse Management System
- Supply Chain Intelligence
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 供应链可见性(SCV)
- 仓库自动化
服务
- 系统集成
- 培训
关于客户
Founded in 1932, 3 Suisses France originally ran a mail-order service for woollen knitting yarn manufactured at a spinning plant owned by the Toulemonde-Destombes family. Over the years, 3 Suisses France has evolved into one of France’s leading multi-channel ‘distance retailers’, offering a wide range of goods including clothing, cosmetics, household items, audio-visual equipment, computer and office supplies, and financial products. These products can be purchased via the Internet, by mail-order, or over the phone. Annually, 3 Suisses France delivers more than 13.5 million consignments to its customers, representing over 45 million individual items. The company has had a web presence since 2000, and its online business has experienced exponential growth.
挑战
3 Suisses France’s proprietary system was unable to support the rapid growth of the company’s e-commerce operation. The system was not scalable enough, lacked real-time inventory visibility, and did not offer the necessary flexibility to run a catalogue and e-commerce order fulfilment operation. To optimize the performance of its online sales channel, which now generates 50% of the multi-channel retailer’s revenues, 3 Suisses France set several key objectives. These included improving product availability, inventory accuracy, and rationalizing the order preparation process. Additionally, the company needed to support its multi-channel sales strategy by increasing its SKU range from 100,000 to 150,000 individual products while improving inventory visibility. Finally, 3 Suisses France sought to increase productivity levels and reduce operational costs.
解决方案
3 Suisses France deployed Manhattan Associates’ Warehouse Management solution for Open Systems and Supply Chain Intelligence solution at two distribution centres in Croix, Northern France. The implementation was carried out in three phases over five months. The transition required a strategic approach to change management and the formation of a dedicated team to lead the project. A well-defined training program was developed in collaboration with Manhattan Associates, involving workshops and a pilot zone within the warehouse for real-environment training. This culminated in over 13,000 hours of training. The change management process was supported by key trainers and facilitators, ensuring a positive and constructive transition. A communication program was also put in place to gain employee and partner commitment.
运营影响
数量效益
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