10 Fitness 利用 DocuWare Cloud 简化客户沟通
公司规模
11-200
地区
- America
国家
- United States
产品
- DocuWare Cloud
技术栈
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 销售与市场营销
服务
- 云规划/设计/实施服务
关于客户
10 Fitness 是一家小型私营公司，经营一家价格实惠的健康和健身健身房。该公司在阿肯色州有 12 家分店，在密苏里州斯普林菲尔德有一家分店。该公司拥有 178 名员工，为超过 57,000 名会员提供服务，这些会员定期提交各种会员资格修改和个人更新请求。随着公司的发展，为客户提供更精简、更简单的文档处理流程的需求也在增长。该公司最初安装 DocuWare 是为了处理人力资源部的内部员工文档。
挑战
10 Fitness 是一家拥有 13 家分店的小型健康健身馆，它迫切需要简化客户沟通。该公司拥有超过 57,000 名会员，收到大量关于会员资格修改和个人更新的请求。随着公司的发展，为客户提供更高效的文档处理流程的需求也在增长。该公司最初安装 DocuWare 是为了处理人力资源部的内部员工文档。在成功数字化超过 1,500 份扫描文档后，该公司开始寻找其他可以利用 DocuWare 进行创新的领域。下一个目标是会员沟通。以前，当客户需要更改会员资格时，他们必须亲自到健身房提出请求。这个过程繁琐、低效且难以追踪。
解决方案
10 Fitness 决定实施 DocuWare 表单功能，以消除纸张使用并简化会员修改流程。新数字客户系统的实施简单明了。该公司组织了一次会议，并培训员工如何使用 DocuWare 处理请求。10 Fitness 现在不再现场接受会员修改请求，而是使用发送到客户手机或以链接形式通过电子邮件发送的数字表单。当会员填写数字蓝图时，表格将通过电子邮件发送到呼叫中心，由工作人员执行。新流程占用空间明显较小，加快了会员的处理速度，同时节省了工作人员的工作时间。
运营影响
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