As a major provider of onshore drilling services, MB Century faces special challenges in controlling operating expenses. Effective communications is of paramount importance in this regard. When employees are in the field or away from their desks, the loss of productivity associated with playing “telephone tag” can be considerable.Moreover, operating heavy equipment is inherently dangerous. At times of emergency, having reliable communications to manage urgent safety issues is essential.Aware of the productivity improvements from the introduction of TIPT two years earlier, MB Century was keen to enjoy the full benefits of Unified Communications. The company turned again to its whole-of-business telecommunications partner, Telstra, to recommend a solution.