Revenera

To reduce time to market by speeding up cycle times, and reduce manufacturing and inventory costs, of complex building system automation equipment.

Siemens Building Technologies Division, a global leader in creating safe, energy-efficient, and environment-friendly buildings and infrastructures, was facing a challenge to make software a more integral part of their business. They were looking to create new revenue streams, improve visibility and reporting, and standardize their licensing technology. The company's buildings are comprised of sophisticated systems controlling everything from HVAC to security and fire protection. As every building is unique, so are the systems that orchestrate these functions. This led Siemens to search for a standardized licensing technology that would enable them to monetize all software and improve the licensing and order process, as well as the customer experience.

The challenge faced by the engineering design software provider was to build a new compliance program from scratch, start earning revenue quickly, and expand to multiple geographical markets. The company had never systematically instrumented its products to identify piracy, and wasn’t at all confident that it understood the magnitude of its problem. Like many software companies, it had relied primarily on anecdotes, speculation, and tips from disgruntled employees, but it had no reliable data to set priorities for enforcement, or to pursue specific infringers. The company needed a solution that could provide reliable data and help them pursue leads in different markets.

Realtek Semiconductor Corporation, a company that prides itself on excellence in all aspects of its business, was facing challenges in maintaining efficiencies across its product lines that required frequent installer updates. The company was using node-locked instances of InstallShield for software installation on its production line. However, this approach was limiting their in-house capabilities and their ability to service customers efficiently offsite. The node-locked InstallShield licenses were installed on individual computers, each license purchased at a different time and having a different version. This led to schedule impacts due to the need to sort and manage through multiple versions of installation licenses. The staff was required to perform manual verification steps during installation to ensure the production database files were synchronized and that the versions of InstallShield were aligned. Additionally, Realtek's multiple product lines necessitated the creation/update of installers for the drivers and applications more than 10 times a day across the company, leading to inefficiencies and negatively impacting Realtek’s cycle time for creation of installers and product releases.

Trend Micro Taiwan, a global leader in IT security, faced a significant challenge in updating their anti-virus drivers and applications. The company needed to create installers up to 10 times a day to support frequent updates, a task that was slowed down by the need to coordinate development teams across different time zones in Asia and North America. The lack of an automated installation development tool with robust features further complicated the process. The speed of updating installers was crucial to the company's success, as it directly impacted their ability to protect end users and secure networks against breaches from targeted attacks.

Ikon Science, a global provider of knowledge management solutions for subsurface discovery, faced a challenge with its homegrown license generator. The company wanted to offer its customers a wider range of licensing models, including usage or pay-per-use, token-based models, and the option to use cloud-based license servers. However, the existing license provisioning process was outdated and did not deliver the experience that Ikon envisioned for its customers. The homegrown solution was difficult to maintain and required significant engineering resources to improve. Ikon Science wanted its engineers to focus on its core products and decided to retire its homegrown solution and leverage a standard product.

Teradici, the creator of the PCoIP® remote display protocol, faced a significant challenge in transitioning from a hardware-based business model to a software subscription model. The company's initial offering was workstation cards that converted high-performance towers, blade servers, or rack workstations into a workstation that delivers high-end images to any remote location over affordable IP networks. However, as CPUs and GPUs became more robust, the company saw an opportunity to port its solution to run on software, offering more flexibility for customers and recurring revenue. The challenge was to implement a flexible licensing system across multiple products, centralize entitlement management for automation and data gathering, and integrate with Salesforce.com and the cleverbridge ecommerce platform. The company also aimed to improve order processing, increase operational efficiencies, and offer an ecommerce channel.

F9, an independent business unit of Infor, was facing several challenges with its legacy licensing solution. The solution was not evolving with their needs and was failing to deliver the desired customer experience. The company was looking to modernize its licensing capabilities and add support for new SaaS monetization models. The existing system lacked clear visibility into who was purchasing, activating, and reactivating licenses. Tracking users and the devices F9 was running on was also a challenge. The company was also looking to offer new pricing and functionality within their next major release to strengthen their competitive position. Furthermore, F9 wanted to improve the customer experience by providing a reliable and user-friendly customer portal for self-activation and reducing license-related support issues.