Appian
Overview
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HQ Location
United States
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Year Founded
1999
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Company Type
Public
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Revenue
$100m-1b
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Employees
1,001 - 10,000
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Website
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Stock Ticker
APPN (NASDAQ)
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Twitter Handle
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Company Description
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish.
IoT Snapshot
Appian is a provider of Industrial IoT analytics and modeling, and sensors technologies, and also active in the mining industries.
Technologies
Use Cases
Functional Areas
Industries
Services
Technology Stack
Appian’s Technology Stack maps Appian’s participation in the analytics and modeling, and sensors IoT Technology stack.
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Devices Layer
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Edge Layer
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Cloud Layer
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Application Layer
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Supporting Technologies
Technological Capability:
None
Minor
Moderate
Strong
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Case Studies.
Case Study
Optimizing Operations and Boosting Customer Satisfaction: A Case Study on Stadtwerke Bonn
Stadtwerke Bonn, a utility provider based in Bonn, Germany, was faced with the challenge of reducing operational costs while improving customer satisfaction. A key part of their customer service strategy was a self-service online portal used by customers to report their meter readings. This portal was a crucial part of their meter-to-cash (M2C) operations, which saw 367,000 total meter readings leading to invoices between January 2020 and April 2021. However, the complexity of the system, which also included other contact channels for collecting meter readings such as email, phone notifications, bot-supported system processing, and in-person visits, led to potential delays and errors. To identify areas for process improvement, Stadtwerke Bonn initiated a process mining initiative with Appian.
