Zopim: Delivering Customer Wow
Company Size
1,000+
Country
- Worldwide
Product
- Zopim Live Chat
Tech Stack
- Cloudflare
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Software
Applicable Functions
- Sales & Marketing
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Zopim is an award-winning, cloud-based live chat platform that is used by more than 50,000 businesses worldwide. The platform is designed to make it easy for businesses to deliver fast customer service online. The businesses that sign up with Zopim use the platform to chat with their online customers every day. The company is committed to providing effective and affordable solutions to its customers, and it understands the importance of ease of setup.
The Challenge
Zopim, a cloud-based live chat platform, was facing a significant challenge in meeting the demands of its customers. The customers wanted their websites to load instantaneously, as speed forms a critical part of the user experience. However, Zopim was having a hard time meeting this demand. The widget loading time was extremely important to Zopim’s customers, and the company was struggling to ensure that everything on their website loaded quickly and efficiently.
The Solution
To address the challenge of slow widget loading times, Zopim turned to Cloudflare. Cloudflare is a service that helps improve the performance and security of websites. By using Cloudflare, Zopim was able to significantly improve the loading times of its widgets. The setup of Cloudflare was straightforward and easy, which was important to Zopim as a service provider. The use of Cloudflare also resulted in significant cost savings for Zopim, as the company was able to save thousands of dollars a month on bandwidth.
Operational Impact
Quantitative Benefit
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