Zendesk and Cloudflare: Supercharging Customer Service
Company Size
1,000+
Region
- America
Country
- United States
Product
- Zendesk
- Cloudflare
Tech Stack
- Cloudflare
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Software
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Zendesk is a company that operates with the idea that better customer service comes from better relationships with customers. They make communicating with customers easy and efficient, whether the customers reach out to them or want to find answers on their own. As a result, companies such as Gilt, Vodafone, the UK Government, and 48,000 more trust Zendesk with their most precious asset—their customers. Due to their unique value proposition and easy-to-implement software solution, Zendesk has experienced incredible growth over the last few years.
The Challenge
Zendesk, a company that provides a customer service platform, experienced significant growth over the years. This growth presented unique challenges in terms of managing and scaling the company. They needed a solution that could enhance their website's performance, deliver content quickly regardless of the visitor's location, protect them from web threats, and optimize their front and back-end systems. The solution needed to be scalable to support Zendesk's rapid growth.
The Solution
Cloudflare provided the solution that Zendesk was looking for. Cloudflare's network of 30 data centers operates on every major continent and delivers content to Zendesk visitors at lightning-fast speed. Because Cloudflare’s solution is infinitely scalable, it seamlessly supports Zendesk’s explosive growth. Cloudflare's solution was able to meet all of Zendesk's requirements and customizations propagated near instantly. Additionally, Cloudflare's pricing is predictable and flat, regardless of how much Zendesk's bandwidth usage grows.
Operational Impact
Quantitative Benefit
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