Youth Dynamics, Inc., Adopts Managed Office Essentials Across Multiple Sites
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Managed Office Essentials
Tech Stack
- VoIP
- Cloud-based features
- Outlook toolbar
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Remote Collaboration
- Remote Asset Management
- Computer Vision
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Youth Dynamics, Inc. is a nonprofit mental and behavioral health services agency located in Montana. The agency provides a range of therapies, treatments, education services, and compassionate foster care for youth aged 0-18 and their families. Hundreds of Montana’s rural and frontier communities rely on Youth Dynamics’s 500 employees and 32 locations to treat young people who are diagnosed as severely emotionally disturbed. The agency has a geographically distributed team, making quality phone service a must. The agency had accumulated a jumble of aging analog phone systems as it added new locations. Better, faster connections at each location, no matter how remote, were a top priority for Youth Dynamics.
The Challenge
Youth Dynamics, a nonprofit mental and behavioral health services agency in Montana, was facing challenges with its patchwork approach to voice and internet services. The agency had multiple providers, which proved costly and introduced performance and reliability issues. The staff also faced difficulties in knowing which carrier to call for support during service outages, leading to frustration and productivity losses. The agency wanted to consolidate its voice and internet service with one statewide provider to improve efficiency, performance, and reliability. They also sought cost transparency, cost savings, round-the-clock customer support, and data security to maintain client confidentiality and comply with regulations. Additionally, they wanted a converged voice and data IP network to future-proof their IT strategy and enable advanced video collaboration and mobility services.
The Solution
Youth Dynamics decided to shift all its sites to CenturyLink’s Managed Office Essentials for voice and data service over a high-speed fiber optic network. This solution provided equipment parity at all 21 locations with cloud-based features such as voicemail and an administration portal. The Managed Office Essentials solution offered a fully managed service for both voice and data, eliminating hidden capital costs of future software upgrades. The end-to-end management from CenturyLink also freed the IT manager for strategic technology projects. The solution also included Hosted VoIP features including the Outlook toolbar, easy voicemail management, and call routing, making the phone system more reliable and simpler to use.
Operational Impact
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