Company Size
1,000+
Region
- America
Country
- Canada
Product
- WebFOCUS
- Magnify
- Law Enforcement Analytics
Tech Stack
- Data Warehouse
- Business Intelligence
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Big Data Analytics
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Security & Public Safety
Applicable Functions
- Human Resources
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
About The Customer
York Regional Police (YRP), headquartered in Ontario, Canada, is a law enforcement agency with more than 2,200 members who serve a region of 1,756 square kilometers bordering the city of Toronto. From high-risk tactical operations to victim support services, YRP oversees the security and safety of more than one million residents. Formed in 1971, through the consolidation of 14 separate municipal police forces, YRP had been amassing valuable data for years. Critical police information was stored in a variety of systems, including a dispatch system, a records management system, a PeopleSoft ERP system, and various other sources, including Microsoft Excel.
The Challenge
York Regional Police (YRP) had been amassing valuable data for years from various systems including a dispatch system, a records management system, a PeopleSoft ERP system, and various other sources, including Microsoft Excel. However, to support data-driven decision-making, data had to be manually aggregated and deconflicted to answer questions about how, when, where, and why police assets were deployed. YRP wanted an easy way to query this data to gain real-time insights into officer activity and performance; how an officer’s work time is compartmentalized across a variety of official daily duties; where they stand with sick time, personal leave, vacation, and overtime; and early flagging of traumatic incidents that can threaten an officer’s mental and physical well-being.
The Solution
YRP’s Business Intelligence Unit worked with Information Builders to apply law enforcement data to the agency’s Real-Time Operations Center (RTOC), investigations, analysis, intelligence, and front-line patrol. Information Builders collaborated with YRP’s BI team to develop the initial dashboards, and then trained that team to build additional dashboards themselves. A few quick wins stoked a fire in the organization for self-service analytics. Information Builders also helped York Regional Police create a data warehouse that joins structured and unstructured data entities that were previously difficult to associate. The warehouse powers analytics dashboards that help YRP manage officer performance, calculate the cost of responding to various types of calls, and address strategic operational decisions as commanders and supervisors deploy police resources.
Operational Impact
Quantitative Benefit
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