Xittel Stops Paralyzing DDoS Attacks and Improves Service Availability for Customers with DefensePro
Company Size
11-200
Region
- America
Country
- Canada
Product
- DefensePro
Tech Stack
- DDoS Mitigation
- Network Security
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- System Integration
- Testing & Certification
About The Customer
Xittel is an Internet service provider based in Quebec, Canada. The company employs 80 people and serves 15,000 residential and business clients throughout Quebec. Xittel offers a range of services including Internet services, IP telephony, and cable service to its residential clients. For its business clients, Xittel offers Web Hosting, IP telephony, high-speed Internet, and various networking services. The company was the victim of several powerful DDoS attacks that paralyzed its services and negatively affected customer satisfaction.
The Challenge
Over a three month period, Xittel experienced 200 multi-vector DDoS attacks on a daily basis, ranging from 1 to 45 attacks per day. Each attack lasted 60 to 120 minutes and completely overwhelmed the company's communication links with illegitimate traffic, making it impossible to transmit information. The call center went from 1,000 to 6,000 calls per week and some clients didn’t even have phone service to contact the company. Xittel discovered that one specific hosted client was the target of attacks. The company sporadically disconnected the targeted client. However, since it could not afford to protect itself against these menacing attacks, Xittel was forced to ask its client to find another service provider. As several of Xittel’s clients relied on Internet access and connectivity, the need for a mitigation solution increased and the survival of the organization depended on it.
The Solution
Xittel chose Radware’s DefensePro, a real-time, behavioral based attack mitigation device that fully protects applications and networks against known and emerging network security threats. DefensePro was quickly deployed to generate alerts against pending attacks and more importantly mitigate the attacks currently targeting the company. Xittel worked with Radware’s Emergency Response Team (ERT) who provided 24/7 security services and mitigated “dirty” traffic. The solution detects and mitigates emerging network attacks in real time – all without the need for human intervention.
Operational Impact
Quantitative Benefit
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