WrestlingMart Case Study
Company Size
11-200
Region
- America
Country
- United States
Product
- ShipHawk
Tech Stack
- NetSuite
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
WrestlingMart is the world's largest wrestling specialty store. It sells top brands to both teams and individual wrestlers. The company was established in 2002 and has grown significantly since then. It started as a brick and mortar store and has expanded to an online store with multiple warehouses. WrestlingMart has continued to grow at a remarkable rate, demonstrating its success in the market. The company has made significant investments in technology to support its business operations and growth.
The Challenge
WrestlingMart, a large wrestling specialty store, was facing challenges with its shipping and fulfillment process. The company had already invested in scalable technology for its business, but it needed an advanced solution that could integrate with NetSuite without causing performance delays. The team was dealing with shipping errors that were costing them time and money. These errors included shipping incorrect products, selecting incorrect shipping times, and shipping with incorrect rates due to the lack of rate shopping functionality. The company wanted a solution that would be easy for employees to learn, provide customers with a better tracking experience, and quickly create business rules for choosing shipping options.
The Solution
After evaluating various NetSuite shipping and fulfillment solutions, WrestlingMart chose ShipHawk. The solution integrated seamlessly with NetSuite, automatically updating order details and writing the shipping information back to NetSuite. This allowed for a straight line from the moment a sales order came in to cost-effective picking, packing, and shipping. ShipHawk offered advanced features, the ability to generate rules, and customization of shipping without sacrificing functionality. The solution also addressed many of the shipping errors that led to hidden shipping costs. The real-time inventory control provided by ShipHawk significantly reduced error percentages and backorders.
Operational Impact
Quantitative Benefit
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