Workers Compensation Fund Enhances Company-Wide Analytics
Company Size
1,000+
Region
- America
Country
- United States
Product
- WebFOCUS
- Developer Studio
- Managed Reporting Environment
- ReportCaster
- DataMigrator
- Flex Enable
Tech Stack
- Adabas
- Software AG
- DB2
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Fleet Management
- Inventory Management
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Workers Compensation Fund (WCF) is a Utah-based non-profit mutual insurance company financed entirely by premium payments from customers and investment income. The organization offers underwriting, safety, claims, and legal services to more than 20,000 businesses across the state. WCF also offers coverage to companies in other states, through third-party insurance companies located outside of Utah. WCF realized the importance of an enterprise reporting and analytics strategy, but struggled to provide users across the company with simple and intuitive access to its diverse information sources, including Adabas, Software AG, and other systems.
The Challenge
Workers Compensation Fund (WCF) is a Utah-based non-profit mutual insurance company financed entirely by premium payments from customers and investment income. The organization offers underwriting, safety, claims, and legal services to more than 20,000 businesses across the state. WCF also offers coverage to companies in other states, through third-party insurance companies located outside of Utah. WCF realized the importance of an enterprise reporting and analytics strategy, but struggled to provide users across the company with simple and intuitive access to its diverse information sources, including Adabas, Software AG, and other systems. After previous tools from Crystal Reports and Brio failed to deliver the needed integrations, WCF turned to the WebFOCUS business intelligence (BI) and analytics platform from Information Builders.
The Solution
WebFOCUS now supports a variety of mission-critical reporting and analysis applications across WCF’s business. Core functions, such as claims management, safety, underwriting and risk management, finance and budgeting, and customer service are all being enhanced through the implementation of robust BI capabilities that make it easy for end users to retrieve information from hard-to-reach sources. One of the first applications built and deployed focused on claims and claim management. With the assistance of Information Builders’ Professional Services team, the company created a parameter-driven BI application. Users can select from approximately 40 different parameters, allowing them to track various aspects of the claims they process, including types of injuries, severity, and costs. That information can be easily sorted by policy, claim, cost, or adjuster.
Operational Impact
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