With the Wisdom of Experience, navitend Comes ‘Back’ to Continuum
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuum
- ConnectWise PSA
- LabTech
Tech Stack
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
- Scripting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Maintenance
Use Cases
- Remote Asset Management
- Predictive Maintenance
- Process Control & Optimization
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
Founded in 2002 and headquartered in Byram, NJ, navitend provides IT leadership and service to clients in the New Jersey, New York City, and Philadelphia markets. The name “navitend” comes from the combination of helping clients navigate myriad IT choices available and then tending to the day-to-day needs associated with those technology investments. navitend serves clients along the corridor from New York City to Philadelphia. Around 2008, the decision was made to transition away from the break-fix business model to managed services. The company has a staff of nine and targets business owners who belong to peer-to-peer counseling forums, owners who are investing in themselves, and those who want to have a better experience.
The Challenge
Balancing cost to serve clients with an RMM solution that offers an expansive toolset which allows the company to efficiently deliver and manage services. With a staff of nine, the company also needed after-hours technical support to better address the needs of its growing account base.
The Solution
Continuum’s comprehensive managed service platform combines an intelligent remote monitoring and management (RMM) software solution with a 24/7/365 network operations center (NOC) to take care of most clients’ day-by-day needs. The platform offers strong solution features and support, and it integrates well with ConnectWise PSA, which navitend was using internally. The pay-as-you-go model of Continuum was also a significant factor in their decision. After a brief period of using LabTech, navitend realized that Continuum’s toolset was superior in terms of managing alerts, notifications, and providing after-hours support through the NOC. The integrated solution of Continuum allowed navitend to efficiently manage their services without having to cobble things together.
Operational Impact
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