Wistar Group's Journey: From Flawed Processes to Saving $87,000 with SweetProcess
Applicable Industries
- Buildings
- Equipment & Machinery
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Inventory Management
About The Customer
Wistar Group is a property management company operating in both B2C and B2B spaces, dedicated to the efficient management of maintenance and work tickets. Anequim, a subsidiary of Wistar Group, is a B2B company offering back-office support for other property management companies. Combined, the two companies have 235 employees. Wistar Group aims to triple the size of their company in the next five years, while Anequim is looking to bring on three more services for efficient back-office support, enabling property management companies to make more money the moment they begin using Anequim.
The Challenge
Wistar Group, a property management company, and its subsidiary Anequim, a B2B company offering back-office support, were struggling with flawed processes and procedures. The companies were stuck in a perpetual update cycle, leading to wasted time and energy. Employees were not using the correct versions of procedures, and there was no quality instrument to ensure they were always working with the most up-to-date versions. This resulted in mistakes that were either caught late or were in the middle of being made. The company also faced technological hurdles. Initial attempts at systemizing processes through manual control mechanisms and Microsoft Word failed. They tried ISO-9000 written documents, but it required dedicated document control resources. Google Drive improved the situation, but it still didn't ensure everyone was looking at the right information or being made aware of recent updates.
The Solution
The company began exploring various software packages, including Process Street, Lucidchart, and SweetProcess. They found SweetProcess to be simpler, affordable, and equipped with all the necessary features. Wistar Group started converting all their processes and procedures over to SweetProcess. As SweetProcess continued implementing new features – teams, workflows, notifications, etc. – the company grew with it. They received proactive responses and saw continuous improvements in the product. After a couple of months of working with SweetProcess, they were perfectly settled in. The company encouraged employees to rely on documented procedures instead of verbal instructions. They designed the best processes and procedures, taught employees what they were supposed to do, and ensured supervisors were using the procedures to ensure employees were doing their work correctly.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Energy Saving & Power Monitoring System
Recently a university in Taiwan was experiencing dramatic power usage increases due to its growing number of campus buildings and students. Aiming to analyze their power consumption and increase their power efficiency across 52 buildings, the university wanted to build a power management system utilizing web-based hardware and software. With these goals in mind, they contacted Advantech to help them develop their system and provide them with the means to save energy in the years to come.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
