IBM > Case Studies > Winning new customers with enterprise-class backup solutions at SME prices

Winning new customers with enterprise-class backup solutions at SME prices

Customer Company Size

SME

Region

Europe

Country

Sweden

Product

IBM Spectrum Protect

Tech Stack

Data Deduplication
Data Protection and Recovery

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Services

System Integration

About The Customer

Founded in 1989 in Stockholm, Sweden, QD is a leading provider of managed services solutions. The company employs 60 people and operates two disaster recovery data centers and one co-location site. QD generates annual revenues equivalent to approximately USD23 million. The company recently expanded its reach substantially through a merger. However, managing the multiple acquired backup solutions drove up operational costs and threatened to eat into margins.

The Challenge

QD, a leading provider of managed services solutions in Sweden, was facing a challenge after a recent merger. The company found itself using four separate backup solutions which increased operational costs and threatened to eat into margins. The multiple backup solutions required substantial manual effort to manage and each member of the service desk team had to be trained on each backup system individually, a time-consuming process. The company was looking for a platform that could support a range of use cases, especially the ability to back up virtual and physical machines whether they were based in customers’ offices or in their own data centers.

The Solution

To solve the challenge, QD evaluated backup and restore offerings from a number of vendors, and ultimately selected IBM Spectrum Protect—an enterprise-grade data protection and recovery solution. Working together with an expert team from IBM Premier Business Partner Cristie Nordic AB, QD implemented and configured a single instance of IBM Spectrum Protect software to support all of its SME customers. The IBM Spectrum Protect solution enabled QD to deliver high-quality, cost-effective data protection and recovery services, helping it to win new customers.

Operational Impact

QD achieved its goal of delivering high-quality, cost-effective data protection and recovery services, helping it to win new customers.
With IBM solutions driving its backup processes, QD can press home the competitive advantage of operating an enterprise platform—unlocking cost savings and enabling the company to boost its margins.
By consolidating four separate recovery solutions into just one, QD reduced its administration requirements significantly.
Because QD only has to train its service desk team in a single solution, it can help new employees get up to speed in a fraction of the time and cost.

Quantitative Benefit