Wings Travel Management Takes Off With WebFOCUS
Company Size
1,000+
Region
- Africa
- America
- Europe
- Middle East
Country
- Other
- United States
Product
- WebFOCUS
- Portal
- ReportCaster
- Education Services
Tech Stack
- Cloud-Based Analytics
- Data Visualization
- Metadata Layer
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Marine & Shipping
- Oil & Gas
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Wings Travel Management is a company that specializes in oil and gas-related travel as well as full-service corporate travel. Founded in 1992, the company has carved an important niche in the managed travel market as a trusted travel provider for clients in the Oil & Gas and Marine sectors, as well as companies operating in service- and people-critical industries, where travel is an integral part of their business. At the heart of Wings’ offering is a business intelligence (BI) environment called goData that helps companies measure and improve the performance of their travel programs. By providing direct access to corporate travel data via a mobile-friendly, self-service analytic environment, travel managers extract valuable insights about traveler behavior, costs, and safety.
The Challenge
Wings Travel Management, a company specializing in oil and gas-related travel, faced the challenge of capturing travel data for clients operating across Europe, North America, South America, Africa, and the Middle East and putting it in a form that they can use to monitor their travel programs. The company wanted to create customer-facing analytics portals along with a secure metadata layer that enables clients to visualize just their subset of the travel data via interactive charts, graphs, and maps. However, their previous analytical inquiries couldn’t prevent users from changing formulas that the IT team created, which meant similar inquiries sometimes yielded conflicting results. Managing the underlying data was also tedious as they had to manually control hundreds of individual queries and reports.
The Solution
Wings Travel Management decided to use Information Builders’ WebFOCUS BI and analytics platform to create a business intelligence (BI) environment called goData that helps companies measure and improve the performance of their travel programs. With support from InfoBuild South Africa, Wings developed six customer-facing analytics portals and an accompanying data management environment as the foundation of goData. An executive portal provides a high-level overview of each client’s corporate travel program. Other portals display supplier and traveler costs, track traveler activity, enforce ISO quality standards, and allow people to do their own analytics. Users review summaries of supplier activity, monitor corporate travel contracts, and employ historic travel data to negotiate better supplier agreements. Being able to visualize the information through InfoAppsTM helps them control spending and verify that travelers comply with advanced booking policies, lowest logical airfare protocols, and other compliance measures.
Operational Impact
Quantitative Benefit
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