Willis Towers Watson Enhances Client Experience With Embedded BI Portal
Company Size
1,000+
Country
- United States
Product
- WebFOCUS
- Portal
- App Studio
- InfoAssist
Tech Stack
- Microsoft SQL Server
- JavaScript
- RESTful APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
- Human Resources
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Willis Towers Watson is a global multinational risk management, insurance brokerage, and advisory company. The company operates in more than 140 countries and has a workforce of more than 40,000 employees. Willis Towers Watson handles risk management, insurance, and many essential HR processes for its clients, which include 80 percent of Fortune 1000 companies, along with many mid-market and smaller businesses. The company's Benefits Delivery and Administration business segment sought to address many of these needs. It investigated an analytics environment that would empower corporate benefit administrators to view data about their retirees as they enrolled in new Medicare insurance on the segment’s Via Benefits™ marketplace.
The Challenge
Willis Towers Watson, a global multinational risk management, insurance brokerage, and advisory company, was facing challenges in modernizing the customer experience, simplifying security, and streamlining access to sensitive client information. The company wanted to create a customer-facing analytics portal that serves multiple lines of business, anchored by a HIPAA-compliant security layer that allows single-sign-on access to essential business functions. The initial version of their BenefitView application did not keep pace with the growing needs of the company. It was not scalable for high-volume transactions and required significant maintenance. The company needed to upgrade to a scalable solution with a robust architecture that would continue to manage their business-critical requirements, including absolute security for HIPAA data.
The Solution
Willis Towers Watson selected Information Builders and its partner, BloomfieldX, to create BenefitView, a client-facing analytics portal that delivers an easy, secure, and seamless experience for clients to visualize their information in an actionable way. The company used Information Builders' WebFOCUS BI and analytics platform to create an improved version of BenefitView. The platform provided robust and highly configurable security features, embedded analytics, dynamic reporting, scalability, and low cost of ownership. In a swift 45 days, BloomfieldX used WebFOCUS to develop a unified portal that serves as a single point of entry for many of Willis Towers Watson’s client-facing capabilities and applications. The entire solution is architected for scalability and failover between two data centers, with load balancing technology to improve performance by shuttling requests between multiple web servers, application servers, and database servers.
Operational Impact
Quantitative Benefit
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